Child welfare training officer

nLeague; Knoxville (TN); Hybrid; USD 27,552 - 30,307; Full time

Job summary

A state department is seeking a Training Officer to deliver comprehensive training to newly hired staff. The role requires one year of experience in child welfare and training delivery, strong communication skills, and proficiency with digital tools. Candidates will work in a hybrid environment covering regions in Tennessee. The ideal applicant is passionate about child welfare and can deliver effective training to enhance staff capabilities. This position is a fantastic opportunity for those committed to trauma-informed care.

Qualifications

• One year of direct child welfare field experience in case management or investigations.
• One year of experience in training delivery or staff development.
• Ability to communicate and facilitate training effectively.

Responsibilities

• Deliver Pre-Service Training to new DCS employees.
• Facilitate Mentor Certification Programs.
• Provide web-based training support and assistance.

Skills

Direct child welfare field experience

Training delivery

Proficiency in Microsoft Teams

Strong communication skills

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Teams

Job description

Base Pay Range

$20.00/yr - $22.00/yr

Department: TN DCS (Medical/Admin)

Position: Training Officer 1

Location: 2600 Western Ave. Knoxville, Tennessee 37921 (Hybrid) / 40 South Main Street, Suite 600, Memphis, Tennessee 38103 (Hybrid)

Duration: 6+ Months

Job Description

The Tennessee Department of Children’s Services (DCS) is seeking qualified and passionate individuals for the role of Training Officer. This position is responsible for delivering comprehensive Pre-Service and Specialty training to newly hired DCS staff. The ideal candidate will have direct child welfare field experience and a strong background in training delivery, with a commitment to trauma-informed care and the DCS Practice Model.

Key Responsibilities

• Deliver Pre-Service Training to new DCS employees, covering:
• Fundamentals of Child Welfare.
• Program-specific content based on assigned service areas (e.g., CPS, Foster Care, Juvenile Justice).
• Trauma-informed case management practices.
• The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting).
• Self-care strategies and Motivational Interviewing techniques.
• Facilitate Mentor Certification Programs.
• Proctor Pre-Service Assessments and support evaluation processes.
• Participate in Case Panel Presentations.
• Participate in Simulation Lab activities (depending on location).
• Provide web-based technical assistance and support for virtual training delivery.
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions.
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery.
• Travel – some travel will be required, under 75 miles each way. No overnight travel required.

Minimum Qualifications

• One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice).
• One (1) year of experience in training delivery, adult education, or staff development.
• Proficiency in Microsoft Teams and other virtual training tools.
• Strong communication, facilitation, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced, evolving training environment.
• Bachelor’s Degree.

Preferred Qualifications

• Experience delivering training in a government or human services setting.
• Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles.

Work Conditions

• Travel may be required for in-person training sessions within regional area.
• Hybrid work environment with both remote and on-site responsibilities.