Case Manager

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Mileage reimbursement

Hybrid work environment

Job summary

The Tennessee Department of Children’s Services seeks a Training & Coaching Officer to deliver Pre-Service and Specialty training to newly hired staff and support onboarding. The role emphasizes trauma-informed care and the DCS Practice Model, with collaboration across teams and regions.

The position offers hybrid work arrangements and travel as needed, plus mileage reimbursement. A strong background in child welfare and training delivery is essential.

Qualifications

• One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Bachelor's Degree

Responsibilities

• Deliver Pre-Service Training to new DCS employees, covering Fundamentals of Child Welfare and program-specific content
• Provide Coaching & Feedback to new hires based on field observation and identified practice gaps
• Facilitate Mentor Certification Programs
• Proctor Pre-Service Assessments and support evaluation processes
• Participate in Case Panel Presentations
• Participate in Simulation Lab activities (depending on location)
• Provide web-based technical assistance and support for virtual training delivery
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members, program leadership & regional leadership to ensure consistency and quality in training content and delivery
• Travel – some travel will be required
• Mileage reimbursement will be available

Skills

Case Management

Case Management Services

Education

Bachelor's Degree

Tools

Microsoft Teams

Job description

The Tennessee Department of Children’s Services (DCS) is seeking qualified and passionate individuals for the role of Training & Coaching Officer. This position is responsible for delivering comprehensive Pre-Service and Specialty training to newly hired DCS staff as well as serving as an information liaison for new-hires during onboarding & throughout Pre-Service. The ideal candidate will have direct child welfare experience and a strong background in training delivery, with a commitment to trauma-informed care and the DCS Practice Model.

Key Responsibilities

• Deliver Pre-Service Training to new DCS employees, covering:
  • Fundamentals of Child Welfare
  • Program-specific content based on assigned service areas (e.g., CPS, Foster Care, Juvenile Justice)
  • Trauma-informed case management practices
  • The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting)
  • Self-care strategies and Motivational Interviewing techniques
• Provide Coaching & Feedback to new hires based on field observation & identified practice gaps.
• Facilitate Mentor Certification Programs
• Proctor Pre-Service Assessments and support evaluation processes
• Participate in Case Panel Presentations
• Participate in Simulation Lab activities (depending on location)
• Provide web-based technical assistance and support for virtual training delivery
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members, program leadership & regional leadership to ensure consistency and quality in training content and delivery
• Travel –some travel will be required
• Mileage reimbursement will be available

Minimum Qualifications

• One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree

Preferred Qualifications

• Experience delivering training in a government or human services setting
• Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles

Work Conditions

• Travel will be required for in-person training & coaching sessions as well as field observations.
• Hybrid work environment with both remote and on-site responsibilities.

Skills

• Case Management
• Case Management Services