Trauma-Informed Training & Coaching Lead

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Mileage reimbursement

Hybrid work environment

Job summary

The Tennessee Department of Children’s Services seeks a Training & Coaching Officer to deliver Pre-Service and Specialty training to newly hired staff and support onboarding. The role emphasizes trauma-informed care and the DCS Practice Model, with collaboration across teams and regions.

The position offers hybrid work arrangements and travel as needed, plus mileage reimbursement. A strong background in child welfare and training delivery is essential.

Qualifications

• One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Bachelor's Degree

Responsibilities

• Deliver Pre-Service Training to new DCS employees, covering Fundamentals of Child Welfare and program-specific content
• Provide Coaching & Feedback to new hires based on field observation and identified practice gaps
• Facilitate Mentor Certification Programs
• Proctor Pre-Service Assessments and support evaluation processes
• Participate in Case Panel Presentations
• Participate in Simulation Lab activities (depending on location)
• Provide web-based technical assistance and support for virtual training delivery
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members, program leadership & regional leadership to ensure consistency and quality in training content and delivery
• Travel – some travel will be required
• Mileage reimbursement will be available

Skills

Case Management

Case Management Services

Education

Bachelor's Degree

Tools

Microsoft Teams

Job description

The Tennessee Department of Children’s Services seeks a Training & Coaching Officer to deliver Pre-Service and Specialty training to newly hired staff and support onboarding. The role emphasizes trauma-informed care and the DCS Practice Model, with collaboration across teams and regions.

The position offers hybrid work arrangements and travel as needed, plus mileage reimbursement. A strong background in child welfare and training delivery is essential.