Child Welfare Services Intake Specialist 2 (Day Shift)

Georgia Department of Revenue; Atlanta (GA); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unique training opportunities

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical

Dental

Vision

Long/short-term care

Life insurance

Employee discount programs

Telework opportunities

Descripción de la vacante

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) seeks a Child Welfare Services Intake Specialist 2 for the CPS Intake Communication Center (CICC). The role handles intake on allegations of child abuse or neglect, documents information, prioritizes cases, and coordinates with protective services staff.

Candidates should have a high school diploma or GED, 1+ year in customer service, and 2+ years in CPS call center settings; familiarity with social

Formación

• High school diploma or GED and at least 1 year of customer service experience.
• Strong proficiency in Microsoft Office and standard office software.
• 2 years CPS Call Center, 911 Call Center, or other Call Center experience.
• Experience in social services programs, specifically CPS.

Responsabilidades

• Communicates with the general public, internal customers and/or external customers to provide information and services.
• Obtains and documents detailed information concerning all alleged abuse, neglect, or exploitation of children.
• Reviews intake reports, assesses the severity of the circumstances and assigns a priority classification.
• Relays reports of abuse or neglect to appropriate protective services field staff.
• Documents and records information received from calls, referral, and other related correspondence.

Conocimientos

Customer service

Microsoft Office

Educación

High school diploma/GED

Descripción del empleo

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Child Welfare Services Intake Specialist 2 (Day Shift) Agency:JR0000007069

Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service.

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 2, Child Protective Services Intake Communication Center (CICC).

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

• unique training opportunities
• employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• vacation & sick leave
• medical
• dental
• vision
• long/short-term care
• life insurance
• employee discount programs
• telework opportunities depending upon the position(s)

Work Shift: Monday to Friday 9:00 pm to 5:30 pm.

• Under general supervision, communicates with the general public, internal customers and/or external customers to provide information and services.
• These positions report to the Child Welfare Services Intake Specialist Supervisor.
• Obtains and documents detailed information received concerning all alleged abuse, neglect, or exploitation of children.
• Reviews intake reports, assesses the severity of the circumstances according to department policies and procedures, and assigns a priority classification.
• Provides and communicates policy information to the public, community organizations, and referral services.
• Relays reports of abuse or neglect to appropriate protective services field staff.
• Documents and records information received from calls, referral, and other related correspondence.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• High school diploma/GED AND one (1) year of experience in a customer service setting handling customer's questions, complaints and/or providing information.
• One (1) year of experience required at the lower-level Child Welfare Svc Intake Spc 1 (SSP150) or position equivalent.
• Two (2) years CPS Call Center, 911 Call Center, or other Call Center experienceExperience/Knowledge in all social service programs, specifically with CPS, of the Division of Family and Children Services.
• Work experience conducting child protective services investigations, to include special investigations.
• High school diploma/GED and one (1) year of experience in a customer service setting handling customer's questions, complaints and/or providing information; or one (1) year of experience required at the lower-level Child Welfare Svc Intake Spc 1 (SSP150) or position equivalent.

DHS is an Equal Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.