Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide

Family and Children Services, Division of; Albany (GA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation and sick leave

Health, dental, vision insurance

Telework options

Job summary

The Georgia Department of Human Services, Division of Family and Children Services, seeks a Child Welfare Services Intake Specialist 3 for the statewide CICC. This day-shift role handles intake interviews, safety screenings, and eligibility assessments to determine protective actions.

You will work in a fast-paced call-center environment, collaborating with reporters, staff, and partners, with statewide travel as needed.

Qualifications

• Bachelor’s degree or three years of customer service experience or two years at lower level Child Welfare Intake role.

Responsibilities

• Assess reports of child abuse/neglect via interviews and safety screenings.
• Determine if allegations meet definitions of abuse/neglect and assess danger level.
• Provide customer service to reporters, stakeholders, staff and partners.
• Work a specific shift schedule and meet unit goals.
• Participate in statewide travel as needed.
• Perform other professional responsibilities as assigned.

Skills

Oral and written communication

Interpersonal communication

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Job Title: Child Welfare Services Intake Specialist 3 (Day Shift) - Statewide Agency: Department of Human Services

Shift

Day (United States of America)

Compensation Details

$44,720.00

Job Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 3, Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.

What we offer

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Work Shift

Monday-Friday 8 am to 4:30 p.m.

Roles and Responsibilities

• In a fast-paced call-center environment, under general supervision, the Customer Service Rep 3 assesses reports of child abuse and/or neglect by conducting interviews with reporters and conducting safety screenings on each report.
• Assess whether allegations meet the agency’s definitions of abuse or neglect and assess the level of danger to determine how the agency should respond.
• Provides excellent customer service to reporters, stakeholders, field staff, and internal partners.
• Available to work a specific shift schedule.
• Follows established unit goals.
• Ensures professional growth and development by adhering to scheduled training.
• Ensures efficient and timely delivery of services.
• Engages in statewide travel on occasion.
• Performs other professional responsibilities as assigned.

Core Competencies

• Excellent oral, written, presentation and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university.
• OR Three (3) years of experience in a customer service setting handling customer’s questions, complaints and/or providing information.
• OR Two (2) years of experience required at the lower-level Child Welfare Services Intake Spec 2 or position equivalent.

Preferred Qualifications

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Bachelor's degree in Social Work or a behavior science area.
• Experience/Knowledge in all social service programs, specifically with CPS, of the Division of Family and Children Services.
• Work experience conducting child protective services investigations, to include special investigations.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university;
• or three (3) years of experience in a customer service setting handling customer’s questions, complaints and/or providing information;
• or two (2) years of experience required at the lower-level Child Welfare Svc Intake Spc 2 (SSP151) or position equivalent.

Additional Information

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail]. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Equal Employment Opportunity Employer

DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

Equal Employment Opportunity (State of Georgia)

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About Georgia State Government

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.