Child Welfare Services Intake Specialist 2 (Day Shift)

Georgia Department of Revenue; United States; Remote; USD 38,000 - 47,000; Full time

Job summary

Georgia Department of Human Services is hiring a Child Welfare Services Intake Specialist 2 for the Day Shift. This role supports the protection of children by receiving and assessing intake information, prioritizing cases, and coordinating with protective services teams across Georgia.

The position offers comprehensive benefits and telework options where applicable, with a standard 9:00 PM to 5:30 PM work pattern and non-negotiable entry salary.

Responsibilities

• Obtains and documents detailed information received concerning all alleged abuse, neglect, or exploitation of children.
• Reviews intake reports, assesses the severity of the circumstances according to department policies and procedures, and assigns a priority classification.
• Assesses intake reports for determination of priority, allegation type, and handling.
• Provides and communicates policy information to the public, community organizations, and referral services.
• Relays reports of abuse or neglect to appropriate protective services field staff.
• Documents and records information received from calls, referral, and other related correspondence.
• Answers calls and reviews faxes, mail, electronic correspondence, and other information received by intake services.

Skills

Excellent oral

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Child Welfare Services Intake Specialist 2 (Day Shift)

Agency:

Department of Human Services

Job Requisition ID:

JR0000007069

Shift:

Day (United States of America)

Compensation Details:

$42,640.00

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 2, Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

JOIN OUR TEAM!!!

Work Shift: Monday to Friday 9:00 pm to 5:30 pm.

This position has designated special entry salary that is non-negotiable.

Job Description: Under general supervision, communicates with the general public, internal customers and/or external customers to provide information and services. Obtains information and assesses intakes for determination of priority, allegation type, and handling.

Roles and Responsibilities:

• Obtains and documents detailed information received concerning all alleged abuse, neglect, or exploitation of children.
• Reviews intake reports, assesses the severity of the circumstances according to department policies and procedures, and assigns a priority classification.
• Assesses intake reports for determination of priority, allegation type, and handling.
• Provides and communicates policy information to the public, community organizations, and referral services.
• Relays reports of abuse or neglect to appropriate protective services field staff.
• Documents and records information received from calls, referral, and other related correspondence.
• Answers calls and reviews faxes, mail, electronic correspondence, and other information received by intake services.

Core Competencies

• Excellent oral