Child Welfare Program Manager – Team Leadership

State of Utah; Salem (UT); On-site; USD 39,000 - 60,000; Full time

Job summary

The State of Utah is seeking a Program Manager-CPS Team to lead a regional child welfare unit, guiding a team of professionals to achieve safety, well-being, and permanency for abused or neglected children. The role reports to the agency leadership and collaborates with regional partners to drive service excellence.

You will supervise staff, coach for professional growth, use data metrics for QA, and shape program plans to meet agency goals in an in-office, on-site setting.

Qualifications

• Must possess a valid Utah driver's license.
• Strong interpersonal and communication skills; able to interact with all levels of management and staff.
• Solid knowledge of SAFE, community resources, and applicable child welfare laws and guidelines.

Responsibilities

• Team Leadership: Manage a team of child welfare professionals providing direct client services, including hiring, workload determination, delegation, training, performance evaluation, and corrective actions.
• Coaching & Development: Conduct field coaching and shadow observations, as well as ongoing coaching and mentoring of team members to foster professional growth, skill enhancement, and adherence to best practices.
• Data-Driven Management & QA: Use and apply data metrics to measure team performance and complete systematic Quality Assurance (QA) reviews to ensure compliance and high-quality service delivery.
• Program Quality & Strategy: Monitor and evaluate operations, programs, and practices for quality and effectiveness; develop plans, policies, and resources to meet agency goals.
• Community Coordination: Partner and coordinate activities with private providers, law enforcement, the Children's Justice Center, County Attorneys, and other governmental entities as required by the program area.
• On-Call Demands: Perform 24-hour on-call services as required under management direction (subject to geographic location and agency demand).

Skills

Driver's License

Soft Skills

Core Knowledge

Education

Bachelor's Degree in Psychology, Social Work, Family & Human Development, Criminal Justice, Gerontology, or related field

Job description

The State of Utah is seeking a Program Manager-CPS Team to lead a regional child welfare unit, guiding a team of professionals to achieve safety, well-being, and permanency for abused or neglected children. The role reports to the agency leadership and collaborates with regional partners to drive service excellence.

You will supervise staff, coach for professional growth, use data metrics for QA, and shape program plans to meet agency goals in an in-office, on-site setting.