Child Support Team Lead & Compliance Supervisor

Rock County, WI; Janesville (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Rock County, WI is seeking a Child Support Supervisor to lead a team in a high-volume, deadline-driven environment. You will supervise case management, enforce policies, prepare reports, and collaborate with courts and external partners.

The role emphasizes staff development, accountability, and continuous improvement, with responsibility for budgeting, audits, and operational planning to ensure compliant child support services.

Qualifications

• Graduation from high school and a bachelor's degree in business administration, public administration, legal studies, or a related field.
• Experience working with the legal system, accounting or bookkeeping, and computer technology.
• Supervisory experience.
• Experience in child support and/or family law required.
• An equivalent combination of education, training, and experience may be considered.
• Ability to maintain confidentiality with staff and case participants.
• Ability to work in a team atmosphere.

Responsibilities

• supervise staff performing child support case management functions.
• provide guidance on policies, procedures, and documentation standards.
• plan, assign, monitor, and evaluate workloads and performance.
• respond to escalated client concerns professionally and in accordance with policies.
• review and approve payroll-related matters.
• exercise independent judgment within policies; escalate complex matters.
• plan and implement special projects to improve agency performance.

Skills

Staff supervision

Policy guidance

Performance monitoring

Staff development

Communication

Education

Bachelor's degree in business administration/public administration/legal studies

High school diploma

Tools

Microsoft Word

Microsoft Excel

Data management systems

Job description

Rock County, WI is seeking a Child Support Supervisor to lead a team in a high-volume, deadline-driven environment. You will supervise case management, enforce policies, prepare reports, and collaborate with courts and external partners.

The role emphasizes staff development, accountability, and continuous improvement, with responsibility for budgeting, audits, and operational planning to ensure compliant child support services.