Child Support Specialist Trainee

WV Department of Human Services; West Virginia; On-site; USD 30,000 - 42,000; Full time

Job summary

WV Department of Human Services in McDowell County is seeking an entry-level Caseworker for a paid training capacity. You will be guided through formal classroom and on-the-job training to become familiar with Child Support Laws, policies and services of the Bureau of Child Support Enforcement (BCSE).

The role starts with supervision and progress monitoring as you learn to manage a caseload. Expect a 12-month probationary period and potential vehicle availability as part of the role; completion

Qualifications

• High school diploma or equivalent required.
• Four years of clerical or paraprofessional experience required.
• Substitution: 30 college credit hours may substitute for the required experience.

Responsibilities

• Perform beginning-level case work in processing cases and local workflows.
• Respond to customer service inquiries and maintain confidentiality of information.
• Learn laws, regulations and procedures of the BCSE and assist with case development under supervision.

Skills

Clerical experience

Paraprofessional experience

Customer service

Education

High school diploma or equivalent

Substitution: 30 college credit hours

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in McDowell County.

Minimum Qualifications

Training: High school diploma or equivalent.

AND

Experience: Four (4) years of clerical and/or paraprofessional experience.

OR

Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information Probationary period of twelve (12) months - (SPB 3013)

Agency Substitution or Supplemental Requirement: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.