Child Support Specialist 1

State of West Virginia; Kingwood (WV); On-site; USD 34,000 - 59,000; Full time

Job summary

The State of West Virginia is seeking an entry-level Caseworker for the Bureau for Child Support Enforcement in Ohio County. Under close supervision, you will perform beginning level case work during a training period and learn to apply child support laws and policies.

Over time you will manage a caseload, locate parents and assets, prepare case files for the BCSE Attorney, respond to customer inquiries, and maintain confidentiality while supporting enforcement activities.

Qualifications

• Bachelor’s degree required; paralegal or legal secretarial training may substitute for two years.
• Experience in a legal setting with legal research, reading/interpreting laws, and preparing documents.
• Experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing.
• Any combination may substitute for required training with a rate of one year per 30 credit hours.
• May be required to have a valid driver’s license and vehicle.

Responsibilities

• Perform entry-level child support case work during training and under supervision.
• Locate parents, assets and sources of income and calculate child support formulas.
• Research statutes, court opinions, rules and regulations and review public documents.
• Prepare case files for the BCSE Attorney and respond to customer service inquiries.
• Compose routine correspondence and maintain confidentiality.

Skills

Legal research

Customer service

Attention to detail

Communication

Time management

Education

Bachelor’s degree from an accredited college or university

Paralegal training substitution for two years

Job description

Nature of Work Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Ohio County. State employment offers a variety of benefits.

Minimum Qualifications

• Training: Bachelor’s degree from an accredited college or university.
• Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
• Full-time Or Equivalent Part-time Paid Experience: in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• In debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
• As an Economic Service Worker or Family Support Specialist
• Any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Other Information

• PG: 11 $34,247 - $58,936
• Market Rate: $52,545
• Probationary period is twelve (12) months.
• Approved Special Agency Substitution: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.