Child Support Specialist Trainee

State of West Virginia; Kingwood (WV); On-site; USD 32,000 - 48,000; Full time

Job summary

State of West Virginia's Bureau of Child Support Enforcement is seeking an entry-level Caseworker in Ohio County. In a structured training capacity, you will perform initial-level child support case work, learn laws and regulations, and progress toward independent caseload management under close supervision.

You will gather case information, locate parents, and communicate with customers while upholding confidentiality. A vehicle may be required, with state benefits offered.

Qualifications

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Responsibilities

• In a training capacity, performs entry-level Child Support Enforcement work and learns to process cases through locations, case development, and initial notices.
• Under supervision, learns to acquire knowledge leading to independent management of a case load in Child Support Enforcement.
• Responds to customer service inquiries, composes routine correspondence, and maintains confidentiality of information.

Education

High school diploma or equivalent

Job description

Nature of Work
In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues, compose routine correspondence, and maintain confidentiality of Information. This posting is for a Caseworker. This Position is located in Ohio County.
Minimum Qualifications
Training: High school diploma or equivalent.
AND
Experience: Four (4) years of clerical and/or paraprofessional experience.
OR
Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
State employment offers a variety of benefits.