Child Support Case Specialist

Summit County Government (CO); Frisco (CO); On-site; USD 42,000 - 55,000; Full time

Job summary

The Summit County Government (CO) is seeking a Child Support Case Specialist to perform routine and complex legal duties within the Department of Human Services. You will establish paternity, set and modify obligations, and enforce orders while coordinating with families and attorneys.

You will prepare documents, maintain detailed case histories, provide notes to attorneys for court, and recommend ways to improve productivity and customer service in the unit.

Qualifications

• High school diploma or GED; two years of data entry experience helpful.
• Familiarity with Windows OS, Zoom, Google Docs and Teams.
• Ability to analyze information and solve problems for family-focused outcomes.
• Willingness to receive coaching and take constructive feedback.
• Ability to work with diverse clients and families.
• Spanish bilingual preferred.

Responsibilities

• Establish paternity and modify child support obligations.
• Enforce child support orders to ensure compliance.
• Interpret orders from private and agency sources.
• Interview and negotiate with parents and attorneys.
• Prepare legal actions and documentation.
• Maintain detailed case histories and case notes.
• Provide recommendations to management to boost productivity.
• Support unit efficiency and customer service goals.

Skills

Prioritization

Communication

PC Skills

Critical Thinking

Reading Comprehension

Multitasking

Feedback Adaptation

Attention to Detail

Education

High School Diploma or GED

Tools

Windows

Zoom

Google Docs

Teams

Job description

The Child Support Case Specialist performs a variety of routine, complex, and specialized technical legal duties with a moderate degree of independence within the Department of Human Services, Child Support Services Unit. Responsibilities include establishing paternity, establishing and modifying child support obligations, and enforcing child support orders to ensure compliance with applicable laws, regulations, and court orders. Interpret and apply the terms of parties’ private child support and maintenance orders, as well as orders established by Child Support Services. Interview and negotiate with parents and/or attorneys while building and maintaining effective, long-term relationships with all relevant parties. Prepare legal actions and corresponding documentation. Maintain comprehensive, written chronological case histories documenting case management activities, work performed, contacts, interactions, decisions, calculations, and legal or administrative determinations. Prepare documentation and provide detailed case notes to attorneys for review and use in court hearings. Provide recommendations to management regarding cost-effective and best-practice methods to increase productivity, enhance customer service, improve unit efficiency, and achieve program goals.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to plan, prioritize, and organize workload effectively.
• Ability to communicate and work collaboratively with clients, coworkers, attorneys, and other professional contacts in a respectful, positive, and professional manner.
• Proficiency in using personal computers and software applications, including word processing, spreadsheets, and child support case management systems.
• Ability to identify problem situations, analyze relevant information, and apply a systematic approach to problem-solving.
• Ability to read, interpret, and comprehend a variety of written documents, including legal documents, policies, procedures, and correspondence.
• Ability to manage multiple tasks, meet deadlines, respond to customer needs, and maintain productivity in an environment with frequent interruptions and competing priorities.
• Ability to receive, consider, and apply constructive feedback in a professional manner.
• Strong attention to detail and accuracy in case management, documentation, calculations, and preparation of legal documents.

MINIMUM QUALIFICATIONS

• High School Diploma or GED and two years ofdataentry along with legal experience helpful.
• Knowledge of Microsoft Windows, Zoom, Google Docs, Teams.
• Ability to solve problems by using critical thinking and utilizing resources/research to find solutions that are best for the family and the department.
• Able to be coached and directed while taking constructive feedback to better performance.
• Ability to navigate family circumstances while serving the best interest of the child(ren).
• Bilingual in Spanish strongly preferred.

LICENSES OR CERTIFICATES

• Must have a valid Colorado driver’s license at the time of appointment and throughout employment.