Child Support Specialist

YoungWilliams; Jackson (MS); On-site; USD 36,000 - 54,000; Full time

Job summary

YoungWilliams seeks a Child Support Specialist to provide full services to customers at all stages of the child support process. The specialist interviews customers to determine service needs and the next steps in case management, ensuring time frames are met.

The role involves locating information, processing data to establish orders, conducting interviews, accessing state systems, and preparing documents for review, while maintaining confidentiality and meeting attendance expectations.

Qualifications

• High school diploma or GED required.
• Experience in human services or case management preferred.
• Familiarity with an office environment and automated systems desired.

Responsibilities

• Initiates locate procedures for addresses, employment, and assets.
• Gathers information needed to establish the order.
• Interviews customers receiving and paying support.
• Accesses state systems and web resources for case data.
• Prepares legal/administrative documents for review.
• Identifies remedies for enforcing support orders.
• Maintains confidentiality and security of case information.
• Ensures regular and timely attendance.
• Other duties as assigned.

Education

High School Diploma or GED

Job description

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.