Lead Switchboard Operator: OIDD - Coastal

State of South Carolina; Ladson (SC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Sick leave

Parental leave

Retirement benefits

Job summary

The State of South Carolina's Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, Coastal Center, Summerville, SC, is seeking a Lead Switchboard Operator. You will oversee switchboard coverage, schedule creation, and staff trainings to ensure reliable communications for residents and staff.

Responsibilities include monitoring logs, greeting visitors, maintaining records, and coordinating with the Campus Support Director.

Qualifications

• Must have strong clerical skills and attention to detail.
• Experience handling scheduling and office communications.
• Ability to interact professionally with the public and staff.

Responsibilities

• Generates and manages the switchboard schedule to ensure coverage for all shifts.
• Verifies timesheets and submits them to the Campus Support Director.
• Conducts monthly meetings and trainings for switchboard staff.
• Greets visitors, issues badges, and answers questions from visitors.

Job description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Lead Switchboard Operator who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

Under the direct supervision of the Campus Support Director, the incumbent must have the ability to exercise judgment discretion in interpreting and applying office practices and procedures. This position functions as switchboard operator lead for the Coastal Center campus and assists the Campus Support Director with various duties. Primarily in charge of creating switchboard schedules and ensuring coverage is met for the switchboard.

• The switchboard lead generates the switchboard schedule to ensure coverage is met for all shifts. Verifies timesheets for accuracy and completion for submission to Campus Support Director. Works rotating shifts to ensure coverage is met. Conducts monthly meetings and trainings for all switchboard operators.
• In charge of ordering supplies and updating documents and policies. Ensures all vehicles are signed in and out properly; safeguarding vehicles binders and keys.
• Monitors and ensures daily logs are complete and accurate. Conducts radio checks and emails Campus Support Director on non-functional communication devices.
• Greets visitors arriving to the Coastal Center campus; issues visitor badges, answers general questions of visitors; and contacts units and program areas of visitors. Assists family/staff with questions concerning trips and home visits.
• Provides feedback to the Campus Support Director about staff performance, attendance, positive observations as they occur throughout the year related to Employee Performance Management System (EPMS).
• Performs other related duties as assigned by Campus Support Director.

The position for this posting is located at Coastal Regional Center, an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID) of BHDD-OIDD located in Summerville, SC serving residents with intellectual and developmental disabilities.

Minimum And Additional Requirements

Requires a high school diploma and one year of clerical experience; or an associate degree in secretarial science or a related field, or two years in clerical experience

Preferred Qualifications

Knowledge of laws, regulations and policies relevant to the agency of employment. Knowledge of word processing centers and/or current office management practices. Knowledge of grammatical rules, clerical formats and/or journalistic principles. Knowledge of behavioral characteristics of the physically or mentally challenged. Knowledge of basic training principles and techniques. Knowledge of methods and procedures of microfilm photography. Knowledge of medical terminology and classification. Knowledge of legal terminology and court procedures. Ability to schedule workloads, establish routing systems and maintain billing records. Ability to deal effectively with the public in handling inquiries and communicating information.

Employment Contingency

Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General “List of Excluded Individuals/Entities” screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.

Immunization

If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.

State Disaster Plan

In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.

Employee Referral

The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resources for further information.

Supplemental Questions

Supplemental questions are considered part of your official application. Anymisrepresentation will result in your disqualification from employment. Please complete the State application to includeall current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits

The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Supplemental questions are considered part of your official application. Anymisrepresentation will result in your disqualification from employment. Please complete the State application to includeall current and previous work history and education.

• Yes
• No

02

Do you have at least high school diploma and one year of clerical experience or an equivalent combination of education and experience?

• Yes
• No

03

At the time of application, do you have basic knowledge of clerical and data entry skills?

• Yes
• No

04

If you answered "yes" to the previous question, please describe your experience. If you answered "no", enter N/A.

• Required Question

"