Child Support Services Agent Supervisor - 00059031

Georgia Department of Human Services; Georgia; On-site; USD 50,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services is seeking a Child Support Services Agent Supervisor to oversee casework functions and ensure compliance with child support obligations. The role involves managing staff, interpreting laws, and coordinating projects to enhance child welfare. Candidates should possess strong leadership skills and relevant experience in child support enforcement.

Benefits

Flexible work schedule

Employee retirement plan

Medical, dental, vision insurance

13 paid holidays

Vacation and sick leave

Telework opportunities

Qualifications

• Five years of direct job-related experience including two years in a supervisory role.
• Experience in child support/enforcement case management.

Responsibilities

• Supervises casework functions within the Child Support Services office.
• Interprets and applies state and federal laws.
• Manages administrative assignments for efficient unit operation.

Skills

Leadership

Case Management

Education

Bachelor’s degree

Associate’s degree

Job description

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service.The Georgia Department of Human Services (DHS), theDivision of Child Support Services (DCSS),is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

DCSSis seeking candidates for the position of Child Support Services Agent Supervisor. This position is at the DCSS office in Clarkesville, Habersham County, GA.

JOIN OUR TEAM!!!

Pay Grade: I

Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Role and Responsibilities:

• Manages casework functions within the Child Support Services office or unit.
• Interprets and applies state, federal, and agency laws, rules, polices and procedures and assists staff with sensitive and complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operation of unit.
• Coordinates and participates in local and statewide projects, as requested.
• Performs other professional responsibilities as assigned by the manager, director, or leadership team.

• High school diploma or GED andfive (5) years of direct job-related experience which includestwo (2) years in a lead worker, team leader, or supervisory role;

or

• Two (2) years of experience at the lower level Child Support Svcs Agent 3 (SST062);

or

• One (1) year of experience at the lower level Child Support Svcs Agent 4 (SST063) or position equivalent.

Preferred Skills/Qualifications:Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Bachelor’s degree or above in a related field from an approved, accredited college or university AND Three (3) years of child support/enforcement case management work experience.
• Associate’s degree in a related field from an approved, accredited college or university AND Four (4) years of child support/enforcement case management work experience of which Two (2) were at the level of DCSS Agent 2 (or comparable position) based on the State of Georgia Position Clarification Structure.

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.