Child Support Services Agent 1 - 00000762

Georgia Department of Human Services; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic state agency dedicated to enhancing the well-being of families in Georgia. As a Child Support Services Agent, you will play a crucial role in establishing and enforcing child support obligations, coordinating with various organizations, and managing caseloads to ensure compliance. This position offers a generous benefits package, including flexible work schedules and telework opportunities, making it an excellent choice for those passionate about public service and making a difference in the lives of vulnerable populations. Your efforts will contribute to strengthening families and promoting self-sufficiency across the state.

Benefits

Flexible Work Schedule

Training Opportunities

Employee Retirement Plan

401(k) and 457 Plans

Paid Holidays

Vacation & Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Qualifications

• High school diploma/GED and one year of relevant experience required.
• Preference for candidates with an associate's degree from an accredited institution.

Responsibilities

• Registers child support applications and validates locations.
• Coordinates child support activities with relevant organizations.
• Communicates with clients to ensure obligations are met.

Skills

Client Communication

Case Management

Legal Coordination

Education

High School Diploma/GED

Associate's Degree

Job description

Stronger Families for a Stronger Georgia

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer

Enjoy a generous benefits package that includes a flexible work schedule, training opportunities, employee retirement plan, 401(k) and 457 plans, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs. Telework opportunities are available depending on the position.

Start your career in public service

The Georgia Department of Human Services (DHS), specifically the Division of Child Support Services (DCSS), enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, and enforcing and modifying support obligations. DCSS also manages outreach programs like Fatherhood, Prison Re-Entry, and Parental Accountability Court to increase non-custodial parental involvement.

DCSS is seeking candidates for the position of Child Support Services Agent 1. This position is based in Augusta, Richmond County, GA.

Join our team!

Pay Grade: E

Under supervision, establishes and enforces child support obligations, coordinating activities with legal, judicial, and public organizations.

Role and Responsibilities:

• Registers child support applications, validates locations, and establishes paternity.
• Coordinates child support activities with relevant organizations.
• Establishes and ensures compliance with child support obligations.
• Communicates with clients via phone, email, and in person to ensure obligations are met.
• Manages caseloads to meet service standards.
• Performs other duties as assigned.

Minimum Qualifications:

• High school diploma/GED and one year of relevant experience.

Preference for candidates with an associate's degree from an accredited institution.

Additional Information

For more details, visit https://dhs.georgia.gov/.

Employment conditions include adherence to State Personnel Board rules, equal opportunity employment, and accommodations under ADA. The position may require pre-employment screening and background checks. DHS considers recognized educational credentials. In emergencies, employees may be required to assist as needed.

Due to application volume, status updates will not be provided by phone or email. Only selected candidates will be contacted for interviews. The position may close early once a suitable applicant pool is found.