Child Support Services Agent 4 - 00059178

Georgia Department of Human Services; Georgia; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic state agency dedicated to enhancing the well-being of Georgia's families. As a Child Support Services Agent, you'll play a crucial role in establishing and enforcing child support obligations, ensuring that children receive the support they need. With a focus on self-sufficiency and accountability, this position offers the opportunity to make a real difference in the lives of families. Enjoy a generous benefits package, including flexible work schedules and telework options. If you're passionate about public service and helping others, this is the perfect opportunity to start your career in a meaningful role.

Benefits

Flexible Work Schedule

Training Opportunities

Employee Retirement Plans

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Discounts

Qualifications

• 4 years of relevant experience or 1 year as Child Support Services Agent 3.
• Strong communication and negotiation skills required.

Responsibilities

• Review and process child support applications and payments.
• Educate customers on child support processes and outreach programs.
• Negotiate settlements and handle legal actions.

Skills

Verbal Communication

Negotiation Skills

Organizational Skills

Critical Thinking

Interpersonal Skills

Education

High School Diploma or GED

Job description

Stronger Families for a Stronger Georgia

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protection for Georgia's vulnerable children and adults.

What we offer: Enjoy a generous benefits package that includes a flexible work schedule, training opportunities, employee retirement plans (including 401(k) and 457 plans), 13 paid holidays, vacation and sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discounts. Telework opportunities are available depending on the position.

Start your career in public service: DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public burden of providing financial and medical support to children. DCSS also manages outreach programs such as Fatherhood, Prison Re-Entry, and Parental Accountability Court, aimed at increasing non-custodial parental involvement in children's lives.

The Georgia Department of Human Services (DHS), through the Division of Child Support Services (DCSS), is seeking candidates for the position of Child Support Services Agent 4. This position is based at the DCSS office in East Point, Fulton County, GA.

Note: Employees hired at the East Point office are eligible for an additional 10% monthly temporary salary supplement (TSS), which begins in the second pay period and continues as long as employment conditions are met.

Join Our Team!

Pay Grade: H

Under limited supervision, establishes and enforces child support obligations, coordinates activities with legal, judicial, and public organizations, and serves as a lead agent.

Role and Responsibilities:

• Review and process all child support applications and payments.
• Educate customers on child support processes, outreach programs, and self-service options.
• Conduct paternity testing.
• Negotiate settlements for support orders and handle administrative and legal actions.
• Resolve financial inquiries and errors.
• Review and process modification requests.
• Resolve disputes and enforcement actions to avoid court intervention.
• Display excellent verbal, written, presentation, and interpersonal skills for working with customers and coworkers.
• Communicate information clearly and concisely.
• Use negotiation skills to influence and resolve conflicts.
• Remain calm and courteous under pressure.
• Maintain organizational skills, adapt to changing assignments, and pay attention to detail.
• Apply critical thinking, judgment, and decision-making skills.
• Manage time effectively and prioritize tasks.

Minimum Qualifications: High school diploma or GED, AND four (4) years of relevant experience, OR one (1) year of experience at the Child Support Services Agent 3 level or equivalent.

For more information about DHS, visit https://dhs.georgia.gov/.

Additional Employment Information

Current state employees are subject to State Personnel Board rules regarding salary. DHS is an Equal Opportunity Employer. For accommodations under the ADA, email [e-mail] by the closing date. Employment may require pre-employment screening, including background checks and drug testing. Educational credentials recognized by CHEA or the US Department of Education will be verified. Employees may be required to assist during emergencies. Due to application volume, status updates are not provided by phone or email. Only selected applicants will be contacted for interviews. The position may close at any time once a suitable candidate pool is identified.