Child Support Program Supervisor — Lead & Impact

State of Texas; Texas; Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

The Office of the Attorney General (OAG) Child Support Division seeks a Program Supervisor to oversee team operations, support officers and technicians, and ensure policy compliance. Strong leadership, customer service, and communication skills are essential. Bilingual Spanish proficiency is required; in-person work at the assigned OAG location is expected.

Travel up to 5% may be needed. Graduation from high school and a four-year degree are considered, with relevant work experience in child

Qualifikationen

• High school diploma or equivalent
• Bachelor's degree from an accredited college or university
• Experience in Child Support Program, management, customer service, or supervisory roles would be substituted for education on a year-for-year basis
• Knowledge of child support policies, procedures and practices
• Strong computer skills for word processing, spreadsheets and other software
• Excellent communication skills (oral and written)
• Ability to work in person at assigned OAG location and collaborate with others
• Ability to travel up to 5%
• Ability to lift and relocate 30 lbs
• Ability to work more than 40 hours as needed (FLSA)
• Bilingual: proficient reading, writing, and speaking Spanish

Aufgaben

• Perform moderately complex (journey-level) administrative and supervisory work under direction of the managing attorney/office manager
• Oversee team operations and set performance goals
• Ensure compliance with agency policies, procedures, and customer service standards
• Provide direct support and guidance to Child Support Officers and Technicians
• Collaborate with leadership and external partners to serve Texas families

Jobbeschreibung

The Office of the Attorney General (OAG) Child Support Division seeks a Program Supervisor to oversee team operations, support officers and technicians, and ensure policy compliance. Strong leadership, customer service, and communication skills are essential. Bilingual Spanish proficiency is required; in-person work at the assigned OAG location is expected.

Travel up to 5% may be needed. Graduation from high school and a four-year degree are considered, with relevant work experience in child