OAG (Internal) - Child Support | Supervisor-Special Collections (Program Supervisor II-IV) | 27-0093 | OAG Employees Only

State of Texas; Texas; Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

State of Texas, Office of the Attorney General, Child Support Division seeks a Program Supervisor II–IV to oversee teams, implement performance goals, and ensure service standards.

Qualifications include a high school diploma plus a bachelor’s degree, three years of supervisory experience, knowledge of child support policies, and strong computer and communication skills. Travel up to 5% and Spanish language ability are a plus.

Qualifications

• High school diploma or equivalent; bachelor's degree required with substitutions by experience.
• Three years of full-time experience in child support, management, or supervision.
• Knowledge of child support policies and procedures.
• Strong computer and spreadsheet skills; proficient in office software.
• Excellent customer service and communication abilities.
• Ability to travel up to 5% and lift 30 lbs; work in-person full-time.

Responsabilités

• Perform complex administrative and supervisory work under senior staff.
• Oversee team operations and set performance goals.
• Ensure compliance with agency policies and customer service standards.
• Provide direct support and guidance to Child Support Officers and Technicians.
• Collaborate with leadership and external partners to serve Texas families.
• Work in-person at the assigned OAG location; travel as needed.

Connaissances

Customer service

Oral communication

Written communication

Multitasking

Decision making

Spanish language

Team collaboration

In-person work

Formation

Bachelor's degree

High school diploma or equivalent

Outils

Microsoft Office

Spreadsheet software

Description du poste

INTERNAL OAG EMPLOYEES ONLY Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Program Supervisor II:

Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory Experience: Three (3) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Knowledge of child support policies, procedures and practices, management principles and practices Skill in using a computer for work processing, spreadsheet and other software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5%

Program Supervisor III:

All of the above minimum qualifications for Program Supervisor II, PLUS: Experience: One (1) additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

Program Supervisor IV:

All of the above minimum qualifications for a Program Supervisor III, PLUS: Experience: One (1) additional years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Education: graduation from an accredited four-year college or university Experience: Child Support Program and management Other Language: Ability to proficiently read, write, and speak Spanish