OAG (Internal) |Office Supervisor | Program Supervisor II | 27-0064 | OAG Employees Only

State of Texas; Texas; On-site; USD 52,000 - 72,000; Full time

Job summary

State of Texas, Office of the Attorney General—Child Support Division, is seeking a Program Supervisor to lead administrative and supervisory work, guiding Child Support Officers and Technicians to meet performance goals and agency standards.

The role emphasizes collaboration with leadership, external partners, and a strong focus on customer service, policy enforcement, and effective communications in a public service setting.

Qualifications

• Graduation from high school or equivalent; Bachelor's degree required or substituted with relevant experience.
• Experience in child support programs, management or supervision.
• Strong knowledge of policies and procedures; customer service oriented.

Responsibilities

• Oversee team operations, set performance goals, and ensure compliance with agency policies.
• Provide guidance to Child Support Officers and Technicians.
• Collaborate with leadership and external partners to serve Texas families.

Skills

Customer service

Written communication

Oral communication

Team supervision

Decision making

Time management

Adaptability

Education

High school diploma or equivalent

Bachelor's degree

Four-year college or university degree

Tools

Computer work processing

Spreadsheet software

Job description

INTERNAL OAG EMPLOYEES ONLY Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory Experience: Three (3) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Knowledge of child support policies, procedures and practices, management principles and practices Skill in using a computer for work processing, spreadsheet and other software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Education: graduation from an accredited four-year college or university Experience: Child Support Program and management Other Language: Ability to proficiently read, write, and speak Spanish