Program Supervisor II — Child Support Operations Lead

State of Texas; Texas; Presencial; USD 52 000 - 72 000; Tempo integral

Resumo da oferta

State of Texas, Office of the Attorney General—Child Support Division, is seeking a Program Supervisor to lead administrative and supervisory work, guiding Child Support Officers and Technicians to meet performance goals and agency standards.

The role emphasizes collaboration with leadership, external partners, and a strong focus on customer service, policy enforcement, and effective communications in a public service setting.

Qualificações

• Graduation from high school or equivalent; Bachelor's degree required or substituted with relevant experience.
• Experience in child support programs, management or supervision.
• Strong knowledge of policies and procedures; customer service oriented.

Responsabilidades

• Oversee team operations, set performance goals, and ensure compliance with agency policies.
• Provide guidance to Child Support Officers and Technicians.
• Collaborate with leadership and external partners to serve Texas families.

Conhecimentos

Customer service

Written communication

Oral communication

Team supervision

Decision making

Time management

Adaptability

Formação académica

High school diploma or equivalent

Bachelor's degree

Four-year college or university degree

Ferramentas

Computer work processing

Spreadsheet software

Descrição da oferta de emprego

State of Texas, Office of the Attorney General—Child Support Division, is seeking a Program Supervisor to lead administrative and supervisory work, guiding Child Support Officers and Technicians to meet performance goals and agency standards.

The role emphasizes collaboration with leadership, external partners, and a strong focus on customer service, policy enforcement, and effective communications in a public service setting.