Child Support Intake Specialist I

City and County of Denver; United States; Hybrid; USD 31,000 - 47,000; Full time

Job summary

City and County of Denver seeks an Intake Child Support Technician to process referrals and initiate child support cases. You will conduct intake interviews, gather documentation, and maintain accurate records across multiple databases.

Responsibilities include determining case status, transferring cases for orders, and explaining policies to clients. The role requires managing a caseload with timely accuracy in a diverse, inclusive environment.

Qualifications

• Graduation from high school or GED (or equivalent).
• Four years of office support experience.
• Bilingual in English and Spanish preferred.

Responsibilities

• Receive and process referrals to initiate child support cases.
• Conduct intake interviews and gather information and documentation.
• Maintain accurate client records in various databases.
• Determine status of cases and transfer for orders to be established, enforced, or modified.
• Explain policies, procedures, and processes; respond to questions.
• Monitor and manage a caseload within designated timeframes.

Skills

Fast-paced environment

Multitasking

Bilingual English/Spanish

Detail-oriented

Education

High school diploma or GED

Tools

ACSES

CBMS

Microsoft Office

Microsoft Teams

Job description

City and County of Denver seeks an Intake Child Support Technician to process referrals and initiate child support cases. You will conduct intake interviews, gather documentation, and maintain accurate records across multiple databases.

Responsibilities include determining case status, transferring cases for orders, and explaining policies to clients. The role requires managing a caseload with timely accuracy in a diverse, inclusive environment.