Child Support Enforcement Supervisor

State of Louisiana; New Orleans (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Louisiana Department of Children and Family Services (DCFS) in New Orleans, LA seeks a CSE Supervisor to lead a unit providing customer service in the Child Support Enforcement program. You will supervise DCFS CSE staff, assist with establishment of paternity and support orders, and ensure compliance with policy and training requirements.

The role requires strong supervision, communication, and coordination with District Attorneys’ offices and other partners.

Qualifications

• Six years of experience in child support enforcement; OR

Responsibilities

• Provides direct-line supervision over a unit of DCFS Child Support Enforcement staff
• Assists the CSE Manager in establishment and enforcement of child and medical support orders
• Conducts unit/individual trainings and ensures analysts perform responsibly
• Monitors and approves unit payroll actions
• Investigates and resolves complaints from custodial parties or others
• Develops relationships with DA offices, Clerk of Courts, hearing officers, judges, and other agencies
• Keeps up to date with policy and memorandums
• Performs additional duties as assigned

Skills

Supervision

Policy adherence

Training

Customer service

Education

Bachelor’s degree + 3 years experience in CSE

Master’s degree + 2 years experience in CSE

Tools

None

Job description

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

About This Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

This vacancy is located in the Orleans Parish Child Support Enforcement Office in New Orleans, LA.

The position is responsible for administration of the Child Support Enforcement (CSE) program within Department of Children and Family Services (DCFS), Division of Family Support. The goal of CSE is to ensure that parents fulfill their obligation to provide financial and medical support for their child/children. The incumbent in this position will also provide direct supervision over a unit of professional social services staff that provides customer service in the CSE program.

Minimum Qualifications

• Six years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus three years of experience in child support enforcement; OR
• A bachelor’s degree plus three years of experience in child support enforcement; OR
• A master's degree plus two years of experience in child support enforcement.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

• Provides direct-line supervision over a unit of DCFS Child Support Enforcement (CSE) staff that includes Social Service Analysts located in Baton Rouge Region.
• Assists the CSE Manager in the administrative duties related to the establishment of paternity, child and medical support orders, and enforcement of child and medical support obligations.
• Conducts unit and individual trainings; ensures analysts know their responsibilities prior to expecting them to function in the courts or outside of the office setting without close supervision.
• Monitors and approves unit payroll actions to ensure it is completed timely and accurately.
• Investigates and resolves complaints from custodial parties, non-custodial parties or other individuals.
• Develops and maintains a good working relationship with the contract District Attorneys' offices, Clerk of Courts' offices, hearing officers, judges, and other agency partners, as well as other local, state, and federal agencies.
• Keeps up to date with policy and administrative memorandums.
• Performs additional duties as assigned.

Position-Specific Details

Work Location: This vacancy is located in the Orleans Parish Child Support Enforcement Office in New Orleans, LA.

Compensation: CSE Supervisor position has a Special Entrance Rate (SER): $24.35/hour.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 AM to 4:30 PM, Monday - Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Louisiana HB420 requires that all prospective DCFS employees complete and clear multiple background checks prior to employment with the agency.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

May be required to possess a valid driver's license & access to a personal vehicle.

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

Contact Information

For further information about this vacancy, please contact:

Shelby Young

DCFS Human Resources

[e-mail]

DCFS is an "Equal Opportunity Employer", and Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

- Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

- State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

- State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others