Child Support Enforcement Supervisor

DCFS-Department of Children and Family Services; New Orleans (LA); On-site; USD 50,000 - 53,000; Full time

Job summary

DCFS-Department of Children and Family Services in New Orleans, LA seeks a supervisor for the Child Support Enforcement (CSE) unit. The role includes direct supervision of DCFS CSE staff, oversight of paternity and support orders, and ensuring accurate payroll processing.

The position requires significant experience in CSE, strong training and leadership skills, and the ability to coordinate with local districts, courts, and partner agencies.

Qualifications

• Six years of experience in child support enforcement or related field with progressive responsibilities.
• Experience subsitution allows college hours to substitute for experience.
• Bachelor's degree plus three years of CSE experience or Master’s plus two years.

Responsibilities

• Direct-line supervision over a unit of DCFS CSE staff.
• Assist in establishment of paternity, child and medical support orders and enforcement.
• Conduct unit trainings and ensure staff readiness for court or office settings.
• Monitor and approve unit payroll actions for timeliness and accuracy.
• Investigate and resolve complaints from custodial/non-custodial parties.
• Maintain relationships with district attorneys, clerks, hearing officers, judges, and partner agencies.
• Keep up to date with policy and memorandums.
• Perform additional duties as assigned.

Skills

Supervision

Training unit

Payroll actions oversight

Customer service

Education

Bachelor's degree in related field

Master's degree in related field

Job description

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

This vacancy is located in the Orleans Parish Child Support Enforcement Office in New Orleans, LA.

This position is responsible for administration of the Child Support Enforcement (CSE) program within the Department of Children and Family Services (DCFS), Division of Family Support. The goal of CSE is to ensure that parents fulfill their obligation to provide financial and medical support for their child/children. The incumbent in this position will also provide direct supervision over a unit of professional social services staff that provides customer service in the CSE program.

Experience Requirements

• Six years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus three years of experience in child support enforcement; OR
• A bachelor’s degree plus three years of experience in child support enforcement; OR
• A master's degree plus two years of experience in child support enforcement.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Provides direct-line supervision over a unit of DCFS Child Support Enforcement (CSE) staff that includes Social Service Analysts located in Baton Rouge Region.
• Assists the CSE Manager in the administrative duties related to the establishment of paternity, child and medical support orders, and enforcement of child and medical support obligations.
• Conducts unit and individual trainings; ensures analysts know their responsibilities prior to expecting them to function in the courts or outside of the office setting without close supervision.
• Monitors and approves unit payroll actions to ensure it is completed timely and accurately.
• Investigates and resolves complaints from custodial parties, non-custodial parties or other individuals.
• Develops and maintains a good working relationship with the contract District Attorneys' offices, Clerk of Courts' offices, hearing officers, judges, and other agency partners, as well as other local, state, and federal agencies.
• Keeps up to date with policy and administrative memorandums.
• Performs additional duties as assigned.

Position-Specific Details

Work Location: This vacancy is located in the Orleans Parish Child Support Enforcement Office in New Orleans, LA.

Compensation: CSE Supervisor position has a Special Entrance Rate (SER): $24.35/hour.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Louisiana HB420 requires that all prospective DCFS employees complete and clear multiple background checks prior to employment with the agency.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

May be required to possess a valid driver's license & access to a personal vehicle.

Contact Information

Shelby Young

DCFS Human Resources

[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.