CHILD SUPPORT ENFORCEMENT CONSULTANT

State of Louisiana; Baton Rouge (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Louisiana Department of Children and Family Services in Baton Rouge is seeking a Lead Worker for the Child Support Enforcement (CSE) Program. This position requires independent decision making and extensive knowledge of federal regulations and state policy.

You will perform complex financial audits, respond to inquiries from state agencies and custodial/non-custodial parents, and prepare case audit findings.

Qualifications

• Six years of experience in child support enforcement.
• Six years of full-time work experience in any field plus three years of experience in child support enforcement.
• A bachelor’s degree plus three years of experience in child support enforcement; OR a master’s degree plus two years of experience in child support enforcement.

Responsibilities

• Perform Complex financial Audits as requested.
• Researches and responds to requests from statewide agency personnel, other government officials, custodial and non-custodial parents for clarification and interpretation of policy and procedures as it pertains to the financial subsystems in the Louisiana Automated Support Enforcement System.
• Prepare for and review case audit findings associated with financial operations.
• Participates in Freeze and Appeal Hearings along with DCFS Legal Attorney representative.
• Researches and post IV-D Collections, reimbursements due to erroneous payments or bad checks, refunds, Hearing Officer Fees, and annual fees in the Louisiana Automated Support Enforcement System. Prepares daily deposits for the Department of Treasury and maintains permanent records of these collections. Reconciles money posted with daily deposit tickets.
• Investigates the return of bad checks submitted to the Child Support Enforcement (CSE) Program by employers, non-custodial parents, or third parties. Initiates legal action to recover funds from writer of bad check. This may include coordinating with the National Collection Center to pursue reimbursement of funds and notifying the Centralized Collections unit to reject future payments until bad check is replaced.
• Researches and resolves all disputes regarding erroneous payments or bad checks. This includes communicating with Child Support Enforcement (CSE) staff and District Attorneys' offices and submitting written responses.

Education

Bachelor's degree

Master's degree

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join Our Team at DCFS: Child Support Enforcement Consultant

This is a lead worker position in the Child Support Enforcement (CSE) Program within the Department of Children and Family Services and is responsible for monitoring and performing a range of highly complex financial functions for the statewide IV-D Program. This position requires independent decision making and extensive knowledge of federal regulations, state laws and policy.

Experience Requirements

• Six years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus three years of experience in child support enforcement; OR
• A bachelor’s degree plus three years of experience in child support enforcement; OR
• A master’s degree plus two years of experience in child support enforcement.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Perform Complex financial Audits as requested.
• Researches and responds to requests from statewide agency personnel, other government officials, custodial and non-custodial parents for clarification and interpretation of policy and procedures as it pertains to the financial subsystems in the Louisiana Automated Support Enforcement System.
• Prepare for and review case audit findings associated with financial operations.
• Participates in Freeze and Appeal Hearings along with DCFS Legal Attorney representative.
• Researches and post IV-D Collections, reimbursements due to erroneous payments or bad checks, refunds, Hearing Officer Fees, and annual fees in the Louisiana Automated Support Enforcement System. Prepares daily deposits for the Department of Treasury and maintains permanent records of these collections. Reconciles money posted with daily deposit tickets.
• Investigates the return of bad checks submitted to the Child Support Enforcement (CSE) Program by employers, non-custodial parents, or third parties. Initiates legal action to recover funds from writer of bad check. This may include coordinating with the National Collection Center to pursue reimbursement of funds and notifying the Centralized Collections unit to reject future payments until bad check is replaced.
• Researches and resolves all disputes regarding erroneous payments or bad checks. This includes communicating with Child Support Enforcement (CSE) staff and District Attorneys' offices and submitting written responses.

Position-Specific Details

Appointment Type: This position is open to current permanent classified employees of the State of Louisiana ONLY. Also, it may be filled as a detail and promoted within 12 months.

Work Schedule

Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location

Baton Rouge, LA

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.