Child Welfare Supervisor (Child Safety Response Center)

State of Louisiana; Baton Rouge (LA); On-site; USD 31,000 - 44,000; Full time

Job summary

State of Louisiana's Department of Children and Family Services seeks a Child Welfare Supervisor in Baton Rouge to lead the Louisiana CSRC call center, ensure prompt intake processing, and route reports in compliance with state law and policy.

You will supervise CSRs, monitor shift coverage, review intake data, and coordinate with local offices. Employment includes background clearances, a 24/7 operation, and opportunities for professional development.

Qualifications

• Six years of experience in child welfare.
• Six years of full-time work experience in any field plus three years of experience in child welfare.
• A bachelors degree plus three years of experience in child welfare.
• An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus two years of experience in child welfare.
• Possession of a high school diploma or equivalent.
• A current drivers license and access to a personal vehicle.
• The incumbent must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Responsibilities

• Direct supervision of staff assigned to the Louisiana CSRC to assure compliance with agency policy, quality control, and effectiveness of processes.
• Determine work assignments and assure adequate staff coverage for assigned shifts and monitor call agents productivity and activity.
• Guides employees in the review, assessment, and decisions of intake reports.
• Reviews data, intake reports, and recorded intake calls to assess for training needs and implement corrective action when and if needed.
• Notification of Intake report to local parish offices with investigation or assessment responsibility.
• Performs other duties as assigned for the smooth operation of the Department.

Education

Bachelore2s degree

Advanced degree in social science or related field

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Child Welfare Supervisor at DCFS

The Child Welfare Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department’s 911-style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards.

This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, and emotionally demanding environment.

Eligibility Requirements

• Six years of experience in child welfare; OR
• Six years of full-time work experience in any field plus three years of experience in child welfare; OR
• A bachelor’s degree plus three years of experience in child welfare; OR
• An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus two years of experience in child welfare.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Necessary Special Requirement

Possession of a high school diploma or equivalent.

A current driver's license and access to a personal vehicle.

NOTE

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Job Duties

• Direct supervision of staff assigned to the Louisiana CSRC to assure compliance with agency policy, quality control, and effectiveness of processes.
• Determine work assignments and assure adequate staff coverage for assigned shifts and monitor call agents productivity and activity.
• Guides employees in the review, assessment, and decisions of intake reports.
• Reviews data, intake reports, and recorded intake calls to assess for training needs and implement corrective action when and if needed.
• Notification of Intake report to local parish offices with investigation or assessment responsibility.
• Performs other duties as assigned for the smooth operation of the Department.

Appointment Type

This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule

The Child Safety Response Center is in operation 24 hours a day, 365 days a year. Therefore multiple 8-hour shift schedules are available, including rotating weekends and holidays. Shift preferences may become available after meeting specific criteria.

Location

Baton Rouge, La- State Office Building

Compensation

$26.91/hr.

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

Contact Information

For further information about this vacancy contact:

Wendy Barber

[e-mail]

DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer (SAME) for People with Disabilities" that supports the recruitment, hiring, and retention of individuals with disabilities.