Child Support Enforcement Specialist (Alexandria)

State of Louisiana; Baton Rouge (LA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Holiday Leave

Job summary

State of Louisiana is seeking a CSE Specialist in the Alexandria area to administer the child support enforcement program within DCFS. You will manage high-complexity cases, interpret laws, train staff, and coordinate with courts and law enforcement to support families.

The role offers a structured schedule (8:00 am–4:30 pm, Mon–Fri) with potential flexible options after criteria are met. A SER pay rate of $22.76/hour applies to this vacancy.

Qualifications

• Five years experience in child support enforcement or equivalent.
• Education substitutions allow experience credit for college hours.
• Bachelor's or master's degree with required experience in CSE.
• Experience in policy interpretation and staff training is valued.

Responsibilities

• Process new applications and manage high-complexity caseload.
• Interpret policy and applicable laws.
• Provide technical assistance on CSE procedures.
• Conduct case reviews for accuracy and timeliness.
• Train, mentor, and evaluate analysts and staff.
• Act as backup supervisor and coordinate unit meetings.
• Collaborate with judges, court personnel, and district attorneys.

Skills

CSE experience

Case management

Education

Bachelor's degree + 2 years experience

Master's degree + 1 year experience

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

About This Job

Located in the Rapides Parish Child Support Enforcement Office in Alexandria, Louisiana. This position is responsible for the administration of the Child Support Enforcement (CSE) program within the Department of Children and Family Services (DCFS). The goal of CSE is to ensure that parents fulfill their obligation to provide financial and medical support for their child/children.

Minimum Qualifications

• Five years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus two years of experience in child support enforcement; OR
• A bachelor’s degree plus two years of experience in child support enforcement; OR
• A master’s degree plus one year of experience in child support enforcement.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

• Completes and processes new applications and cases while maintaining a caseload of the highest complexity.
• Interprets and applies CSE policy and federal and state laws and regulations.
• Provides technical assistance in CSE program policies and procedures.
• Conducts formal case reviews to ensure accuracy and timeliness.
• Trains, develops, mentors, and evaluates analysts and support staff.
• Serves as a backup to the supervisor and performs functional supervisory duties such as training, organizing unit meetings, and providing input to the supervisor.
• Works closely with judges, court personnel, district attorneys, and sheriffs to provide services to families. Functions as the agency leader in court.
• May perform additional duties as assigned.

Position Specific Details

Work Location: This vacancy is located in the Alexandria Child Support Enforcement office.

Compensation: CSE Specialist position has a Special Entrance Rate (SER): $22.76/hour.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts

Eligibility and Law Requirements

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid driver's license & access to a personal vehicle before appointment.

Equal Opportunity Statement

DCFS is an "Equal Opportunity Employer", and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Benefits and Professional Development

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave. More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

• Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

Contact Information

Laura Milstead
Department of Children and Family Services
[e-mail]