Child Support Case Specialist: Impactful & Client-Focused

YoungWilliams; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

YoungWilliams is seeking a dedicated professional for essential duties in processing child support cases in Overland Park, KS. The role involves interviewing customers, gathering information, and preparing documents for attorney review to enforce support orders.

The candidate will handle communications with employers, customers, and out-of-state staff, maintaining strict confidentiality and attention to attendance and quality service.

Qualifications

• 1+ year of Customer Service experience preferred.
• Experience in human services as a case manager or child support preferred.
• Familiarity with an office environment and automated systems desired.

Responsibilities

• Initiates locate procedures to determine the customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data to obtain relevant case information.
• Prepares cases and necessary legal/administrative documents for staff attorney review.
• Identifies remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Customer Service

Interviewing

Confidentiality

Education

High school Diploma or GED

Tools

Automated systems

Job description

YoungWilliams is seeking a dedicated professional for essential duties in processing child support cases in Overland Park, KS. The role involves interviewing customers, gathering information, and preparing documents for attorney review to enforce support orders.

The candidate will handle communications with employers, customers, and out-of-state staff, maintaining strict confidentiality and attention to attendance and quality service.