CHILD SUPPORT CASE PROCESSING ANALYST - 73005009

Florida; Orlando (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave

10 paid holidays

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue’s Child Support Program seeks a dedicated analyst to handle payment processing and financial activities for child support cases. This role is ideal for analytical thinkers who enjoy problem solving and cross‑agency collaboration.

Based in Orlando, the position requires coordination with internal/external partners, researching case data, and assisting customers. Telework may be available after training, with an 8am–5pm schedule and competitive benefits.

Qualifications

• Experience with processing payments and financial data.
• Ability to analyze financial activities and resolve issues.
• Strong coordination with internal and external partners.
• Experience interacting with financial services providers and other states.
• Ability to gather information and determine next steps.

Responsibilities

• Initiating and responding to requests.
• Analyzing and completing financial activities.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with financial services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Payment processing

Financial analysis

Stakeholder coordination

Data gathering

Customer support

Interacting with providers/ states

Decision making

Job description

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CHILD SUPPORT CASE PROCESSING ANALYST - 73005009

Date: Sep 30, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884613

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73005009

Position Number:73005009

Salary: $38,760.36 - $45,004.08 / annually

Child Support Case Processing Analyst (Revenue Specialist II)

Orlando

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Analyzing and completing financial activities
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with financial services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• Standard workday of 8am – 5pm, Monday through Friday.

SALARY: $38,760.36 - $45,004.08 / annually

BENEFITS:

• Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32818 ORLANDO, FL, US, 32811 ORLANDO, FL, US, 32808 ORLANDO, FL, US, 32806 ORLANDO, FL, US, 32803 ORLANDO, FL, US, 32809 ORLANDO, FL, US, 32814 ORLANDO, FL, US, 32812 ORLANDO, FL, US, 32831 ORLANDO, FL, US, 32833 ORLANDO, FL, US, 32821 ORLANDO, FL, US, 32835 ORLANDO, FL, US, 32824 ORLANDO, FL, US, 32819 ORLANDO, FL, US, 32826 ORLANDO, FL, US, 32827 ORLANDO, FL, US, 32810 ORLANDO, FL, US, 32807 ORLANDO, FL, US, 32825 ORLANDO, FL, US, 32822 ORLANDO, FL, US, 32805 ORLANDO, FL, US, 32804

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.