CONTACT CENTER AGENT - 73003291

Florida; Tallahassee (FL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue's General Tax Administration program is seeking a Contact Center Agent - Revenue Specialist III in the Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers with billings, delinquencies, and audit assessments and takes action to resolve accounts.

The role provides leadership, conducts quality reviews, and trains staff in system navigation. Minimum requirements include current employment with the Department and six months of SUNTAX experience.

Qualifications

• Current employee of the Florida Department of Revenue.
• Six months of experience researching and resolving account issues in SUNTAX.

Responsibilities

• Assist taxpayers with departmental billings, delinquencies, and audit assessments.
• Provide leadership to Revenue Specialist IIs, conduct quality reviews, and train staff on system navigation.

Skills

SUNTAX experience

Call center experience

Bilingual (Spanish/English)

Job description

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Requisition No:884494

Agency: Department of Revenue

Working Title: CONTACT CENTER AGENT - 73003291

Contact Center Agent (Revenue Specialist III)

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is a Contact Center Agent - Revenue Specialist III in the General Tax Administration Program's, Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers with departmental billings, delinquencies, and audit assessments. The incumbent also takes appropriate actions to resolve accounts, provides leadership to Revenue Specialist IIs, conducts quality reviews, and provides training of system navigation.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Six months of experience researching and resolving account issues in the System for Unified Taxation (SUNTAX).

PREFERENCES:

• Preference may be given for bilingual (Spanish/English) candidates.

SPECIAL NOTES:

• The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.

SALARY: The hiring salary for this position generally will not exceed $3,599.98 monthly/$43,199.76 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.