CHILD SUPPORT CASE PROCESSING MANAGER II - 73004128

Florida; Tallahassee (FL); Hybrid; USD 58,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement plan

Vision and dental insurance

Job summary

The Florida Department of Revenue’s Child Support Program seeks a capable manager in Tallahassee to lead a supervisory team, develop and monitor operational plans, and drive performance improvements for the customer-focused service center.

You will guide resource planning, implement strategic initiatives, and provide leadership, coaching, and on-the-job training to staff within a large site, with telework eligibility after training.

Qualifications

• Two years of experience in providing customer service and communicating through a variety of methods such as report writing, public speaking, and written correspondence to resolve inquiries.
• One year of experience in supervising staff such as leading teams, giving direction, measuring performance, counseling conflict resolution, professional development, motivating and staffing.
• One year of experience in managing a process such as planning, organizing, coordinating, analyzing performance and reporting.
• One year of experience working with spreadsheets, word processing, and database computer software programs such as MS Excel, MS Word and MS Access.

Responsibilities

• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Communicating the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
• Providing the Service Center Manager with recommendations for aligning resources.
• Determining resource needs and shift available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Providing leadership and direction to service site team members, leading team-based processes in a large site.
• Functioning as administrator, coach, and advisor to team members.
• Providing on-the-job training to team members.
• Providing input for the Other Personnel Services budget.
• Meeting with other managers and the management team to discuss program goals and strategies.

Skills

Customer service

Communication

Team supervision

Process management

Tools

MS Excel

MS Word

MS Access

Job description

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CHILD SUPPORT CASE PROCESSING MANAGER II - 73004128

Date: Oct 5, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING MANAGER II - 73004128

Pay Plan: SES

Position Number:73004128

Salary: $57,816.96 - $67,979.64 / annually

Child Support Case Processing Manager II

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This position directly manages a team of 3 supervisory team members and is an excellent fit for critical thinkers. If you enjoy working with teams, data and problem solving, this may be the position for you. Your duties would include:

• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Communicating the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
• Providing the Service Center Manager with recommendations for aligning resources.
• Determining resource needs and shift available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Providing leadership and direction to service site team members, leading team-based processes in a large site.
• Functioning as administrator, coach, and advisor to team members.
• Providing on-the-job training to team members.
• Providing input for the Other Personnel Services budget.
• Meeting with other managers and the management team to discuss program goals and strategies.

MINIMUM REQUIREMENTS

• Currently employed with the Florida Department of Revenue.
• Two years of experience working in a Child Support Program.
• Two years of experience in providing customer service and communicating through a variety of methods such as: report writing, public speaking, and written correspondence to resolve inquiries.
• One year of experience in supervising staff such as leading teams, giving direction, measuring performance, counseling conflict resolution, professional development, motivating and staffing.
• One year of experience in managing a process such as planning, organizing, coordinating, analyzing performance and reporting.
• One year of experience working with spreadsheets, word processing, and database computer software programs such as MS Excel, MS Word and MS Access.

SPECIAL NOTES

• This position will be housed in the Tallahassee Service Center at CCOC.
• This position requires supervision of staff. The number of direct reports may increase or decrease overtime based on program needs.
• Applicants who do not document their experience on their applicant profile/resume will not be considered for this position.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY $57,816.96 - $67,979.64

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.