Child & Family Services Support Specialist

State-of-Maine; Augusta (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

State of Maine's Department of Health and Human Services seeks a Customer Representative Associate II – Human Services in Augusta. The role supports child welfare services, performing background checks, maintaining records, and handling mailings and databases while delivering courteous, accurate service to the public.

Required are strong interpersonal, organizational and computer skills, plus the ability to work with teams and make independent decisions within procedures.

Qualifications

• Strong interpersonal, organizational and computer skills.
• Ability to use independent decision-making within standard procedures.
• Preference for experience with children and families in social services.

Responsibilities

• Completing Child Protective background checks.
• Maintaining records, mailings, and databases.
• Performing routine secretarial duties: scheduling, appointments, travel and lodging, supplies, document review.
• Examine documents to determine facts, detect errors and take action as authorized.
• Work with state agencies, the public and municipalities.
• Submit assigned background checks and follow protocols.

Skills

Interpersonal skills

Organizational skills

Computer skills

Independent decision-making

Tools

MS Word

Excel

Outlook

Job description

State of Maine's Department of Health and Human Services seeks a Customer Representative Associate II – Human Services in Augusta. The role supports child welfare services, performing background checks, maintaining records, and handling mailings and databases while delivering courteous, accurate service to the public.

Required are strong interpersonal, organizational and computer skills, plus the ability to work with teams and make independent decisions within procedures.