Child and Family Support Worker

Hampshire County Council; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Sick pay

LGPS

Job summary

Hampshire County Council’s Children’s Reception Team is seeking a Child and Family Support Worker to assist vulnerable children, young people and families by providing timely support and information. You’ll work in a fast-paced contact centre, gathering referrals, recording data and applying safeguarding procedures to support informed decisions.

You will build relationships with families and partner agencies, maintain accurate records and contribute to high-quality practice through continuous

Qualifications

• Strong communication and negotiation skills.
• Ability to build relationships with families and partners.
• Experience recording information accurately and handling sensitive data.
• Awareness of safeguarding procedures and threshold guidance.
• Proficient IT skills and accurate record-keeping.

Responsibilities

• Receive and respond to referrals, enquiries and requests for support.
• Gather, review and record information to support screening and recommendations.
• Use a child-centred approach to assess strengths, needs and risks.
• Build effective relationships with families, colleagues and partner agencies.
• Maintain records and work in line with policies and professional standards.

Skills

Strong communication

Relationship-building

Negotiation skills

Organise information

IT skills

Tools

IT skills

Job description

As a Child and Family Support Worker, you'll play a vital role within Hampshire County Council's Children’s Reception Team, the front door to Children’s Services. Working in a fast-paced contact centre environment, you'll help ensure vulnerable children, young people and families receive the right support at the right time. By working closely with families, professionals and partner agencies, you'll contribute to informed decision-making that helps improve outcomes for children and families across Hampshire.

What you’ll do

• Receive and respond to referrals, enquiries and requests for support from professionals, families and members of the public.
• Gather, review and accurately record information to support screening, decision-making and recommendations.
• Use a child-centred approach to identify and analyse strengths, needs and potential risks, making sound recommendations in line with safeguarding procedures and threshold guidance.
• Build effective relationships with families, colleagues and partner agencies to support positive outcomes and timely access to services.
• Provide a professional, responsive service, maintaining accurate records and working in line with organisational policies and professional standards., Make a meaningful difference to the lives of children, young people and families by supporting timely decision-making and positive outcomes.
• Join a supportive and collaborative team committed to professional development, high-quality practice and continuous learning.
• Access to Health Assured’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
  Experience of working with children, young people and families in a helping, caring or support-based role, including those with complex needs.
• Understanding of child protection legislation, statutory guidance and local safeguarding procedures.
• Strong communication, relationship-building and negotiation skills, with the ability to manage sensitive conversations confidently.
• Ability to organise information, identify key issues and exercise sound judgement when reviewing referrals and enquiries.
• Sound IT skills and the ability to accurately record information.
  Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.