Frontline Child & Family Support Navigator

Hampshire County Council; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Sick pay

LGPS

Job summary

Hampshire County Council’s Children’s Reception Team is seeking a Child and Family Support Worker to assist vulnerable children, young people and families by providing timely support and information. You’ll work in a fast-paced contact centre, gathering referrals, recording data and applying safeguarding procedures to support informed decisions.

You will build relationships with families and partner agencies, maintain accurate records and contribute to high-quality practice through continuous

Qualifications

• Strong communication and negotiation skills.
• Ability to build relationships with families and partners.
• Experience recording information accurately and handling sensitive data.
• Awareness of safeguarding procedures and threshold guidance.
• Proficient IT skills and accurate record-keeping.

Responsibilities

• Receive and respond to referrals, enquiries and requests for support.
• Gather, review and record information to support screening and recommendations.
• Use a child-centred approach to assess strengths, needs and risks.
• Build effective relationships with families, colleagues and partner agencies.
• Maintain records and work in line with policies and professional standards.

Skills

Strong communication

Relationship-building

Negotiation skills

Organise information

IT skills

Tools

IT skills

Job description

Hampshire County Council’s Children’s Reception Team is seeking a Child and Family Support Worker to assist vulnerable children, young people and families by providing timely support and information. You’ll work in a fast-paced contact centre, gathering referrals, recording data and applying safeguarding procedures to support informed decisions.

You will build relationships with families and partner agencies, maintain accurate records and contribute to high-quality practice through continuous