Chief Sales Officer

BTSE·; United States; Hybrid; USD 240,000 - 350,000; Full time

Job summary

BTSE, a leading global cryptocurrency exchange, is seeking a Chief Sales Officer (CSO) to spearhead its global sales strategy. The CSO will be pivotal in enhancing user engagement and driving revenue growth within the dynamic crypto market, ensuring exceptional service delivery. Ideal candidates will have a robust background in sales management with substantial experience in the crypto or fintech sector.

Qualifications

• 12+ years in senior sales roles and 5+ years in crypto/fintech.
• Proven experience managing sales operations for a global tech company.

Responsibilities

• Develop and implement comprehensive sales strategies aligned with business goals.
• Optimize sales processes and design user engagement initiatives.

Skills

Sales Management

Customer Relationship Management

Data-Driven Decision Making

Understanding of Crypto User Needs

Fluency in English

Education

Master’s Degree in Business or Marketing

Job description

1 day ago Be among the first 25 applicants

Chief Sales Officer (CSO)

Company: BTSE

Location: Los Angeles | Remote | Hybrid Work Model

Company Overview

BTSE is a leading global cryptocurrency exchange founded in 2018, headquartered in the British Virgin Islands, with offices in key markets worldwide. The platform serves millions of users globally, offering spot trading, futures, staking, lending, and a growing DeFi ecosystem. Known for its competitive fees, robust API, and commitment to security and innovation, BTSE is dedicated to providing user-centric financial solutions.

Position Summary

The Chief Sales Officer (CSO) will oversee BTSE’s global sales strategy, ensuring exceptional service delivery, user engagement, and revenue growth in the dynamic crypto market. This role requires expertise in sales management, customer relationship management, and data analytics, with a focus on enhancing user loyalty and driving growth through customer-centric initiatives.

Key ResponsibilitiesSales Strategy & Management

• Lead the development and implementation of a comprehensive sales strategy that aligns with BTSE’s business goals.
• Optimize sales processes and customer support channels to enhance user satisfaction and retention.
• Evaluate market trends and customer feedback to continuously improve sales performance.

User Engagement & Loyalty Programs

• Design and implement user engagement initiatives, including loyalty programs, referral incentives, and educational resources.
• Collaborate with marketing and product teams to create personalized user journeys that drive engagement and conversion.

Feedback & Data Analysis

• Utilize customer feedback and data analytics to identify pain points and opportunities for improvement in the sales journey.
• Partner with Engineering to develop real-time dashboards for tracking sales performance metrics and customer satisfaction.

Cross-Functional Collaboration

• Work closely with product, marketing, and operations teams to ensure a seamless and integrated customer experience across all touchpoints.
• Manage relationships with external partners and vendors to enhance service offerings and sales capabilities.

Innovation & Continuous Improvement

• Stay abreast of industry trends and emerging technologies to innovate and enhance BTSE’s sales strategies.
• Lead initiatives aimed at improving sales efficiency and effectiveness, ensuring compliance with industry standards.

QualificationsEducation

• Master’s degree in Business, Marketing, or related field (certifications in sales management or customer experience preferred).

Experience

• 12+ years in senior sales roles, with 5+ years in crypto/fintech (exchanges, trading firms, or blockchain startups).
• Proven experience managing sales operations for a global, high-growth tech company.

Skills & Abilities

• Expertise in sales management, customer relationship management, and data-driven decision making.
• Strong understanding of crypto-specific user needs and challenges.
• Ability to translate complex customer insights into actionable strategies for executives.
• Fluency in English; Mandarin or other languages is advantageous.

Why Join BTSE?

• As CSO, you’ll play a pivotal role in shaping BTSE’s sales strategy, balancing innovation with user satisfaction. BTSE offers a unique opportunity to redefine finance in the digital age, working alongside industry leaders to build a sustainable and user-centric ecosystem. If you thrive in fast-paced, boundary-pushing environments, we encourage you to apply.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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