Chief Partnerships & Growth Executive

TruX Retail Partner

Scarborough (ME)

Hybride

USD 180 000 - 280 000

Plein temps

14 jours+

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Résumé du poste

TruX Retail Partner in the United States seeks a Vice President of Program Partnerships to provide executive leadership over client partnerships, operations, planogram and innovation, aligning client objectives with program outcomes and financial targets.

This role partners with AI and innovation leaders, directs multi-functional teams, manages budgeting, forecasts, and service levels, and drives growth, client satisfaction, and brand integrity through servant leadership and strategic

Qualifications

10+ years of progressive experience in retail, client partnerships, operations leadership, or a related field.
Bachelor’s degree preferred; equivalent relevant experience considered in lieu of a degree.
Demonstrated experience leading complex, multi-functional, large-scale retail operations, and executive-level client relationships.
Proven experience overseeing financial performance, including budgeting, profitability, forecasting, cost management, and resource allocation.
Demonstrated success leading and developing senior leaders, managing cross-functional teams, and driving accountability for operational performance and business outcomes.
Experience developing and executing strategic business plans, managing organizational change, and driving continuous improvement, business growth, and client satisfaction.
Demonstrated ability to assess business risks, maintain operational stability, and use financial data, performance metrics, and client feedback to inform strategic decisions.
Experience with technology adoption, automation, AI, or digital transformation initiatives preferred.
Demonstrated ability to manage competing priorities, resolve complex business challenges, exercise sound judgment, and lead initiatives from strategy through implementation.

Responsabilités

Provide executive leadership and strategic oversight for the overall client partnership, ensuring alignment between client objectives, program priorities, operational execution, financial performance, and long-term business goals.
Serve as the primary executive relationship for client leadership, building trusted partnerships, maintaining executive-level communication, and aligning stakeholders on strategic initiatives, performance expectations, business priorities, and growth opportunities.
Champion a culture of servant leadership, collaboration, and continuous development, empowering leaders to invest in their teams and helping employees grow.
Oversee performance across all program functions, including Program Partnerships, Operations, Planogram and Floorplan, and Innovation, ensuring consistent execution, cross-functional collaboration, accountability, and achievement of client expectations and established service levels.
Maintain accountability for overall program financial performance, including budgeting, profitability, forecasting, cost management, and resource allocation. Use financial reporting, operational metrics, client feedback, and key performance indicators to evaluate results, inform strategic decisions, and improve business outcomes.
Drive operational excellence, customer satisfaction, and business stability by proactively identifying and resolving barriers, managing escalated issues, anticipating operational, financial, workforce, and client-related risks, and implementing solutions that strengthen service delivery and program continuity.
Lead strategic business planning, program development, and continuous improvement initiatives that strengthen the client partnership, expand service capabilities, improve operational effectiveness, and support sustainable business growth.
Provide executive oversight and strategic direction for innovation, technology, automation, and AI initiatives in partnership with the TruX AI Director of Innovation, as well as merchandising planning and execution in partnership with the Planogram and Floor Plan Director, ensuring alignment with client objectives, quality standards, and evolving business needs.
Partner with the Sr. Director of Program Partnerships and Sr. Director of Operations to align day-to-day program execution, field operations, workforce planning, communication, and service quality with client expectations and overall business objectives.
Lead, coach, and develop senior leaders and associates by establishing clear performance expectations, strengthening leadership effectiveness, supporting succession planning, and fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Communicate program performance, financial results, strategic initiatives, risks, and opportunities to executive leadership and client stakeholders through clear, timely, and actionable reporting. Ensure compliance with company policies, contractual obligations, client requirements, and applicable federal, state, and local laws and regulations.