Strategic Director, Field Operations & Growth

TruX Retail Partner; Scarborough (ME); Remote; USD 180,000 - 240,000; Full time

Job summary

TruX Retail Partner is seeking a Senior Director of Operations to provide strategic leadership and oversight of field operations across client programs. You will drive performance, workforce planning, and service delivery while aligning with client expectations and business goals.

In collaboration with senior leadership, you will establish operating standards, optimize labor utilization, monitor KPIs, and lead continuous improvement across distributed markets.

Qualifications

• Minimum 8+ years in retail operations, field management, or related leadership roles.
• Bachelor’s degree preferred; equivalent professional experience considered.

Responsibilities

• Provide strategic leadership and oversight of field operations across client programs and markets.
• Collaborate with executives to align priorities and ensure service quality.
• Establish and maintain standardized operating procedures and accountability measures.
• Oversee workforce planning, staffing, and labor utilization.
• Monitor KPIs and implement corrective actions to improve performance.

Skills

Strategic leadership

People management

Operational planning

Budgeting

Client partnerships

Change management

Analytics

Education

Bachelor’s degree preferred

Tools

Operational reporting tools

Workforce management systems

Business intelligence platforms

MS Office

Job description

TruX Retail Partner is seeking a Senior Director of Operations to provide strategic leadership and oversight of field operations across client programs. You will drive performance, workforce planning, and service delivery while aligning with client expectations and business goals.

In collaboration with senior leadership, you will establish operating standards, optimize labor utilization, monitor KPIs, and lead continuous improvement across distributed markets.