Chief Operations & Youth Programs Officer

Boys & Girls Club of Greenwich; Greenwich (CT); On-site; USD 130,000 - 150,000; Full time

Job summary

Boys & Girls Club of Greenwich (BGCG) seeks a dynamic Chief Operating Officer to drive day-to-day operations and translate strategic vision into high-quality youth programs and welcoming spaces. You will work with the CEO to lead staff, measure outcomes, and ensure safe, engaging experiences for thousands of young people each year.

As a hands-on leader, you will mentor program teams, optimize processes, and use data to guide continuous improvement while cultivating partnerships with families and

Qualifications

• 7-10 years of progressive senior management experience in youth development, education, or human services organization (BGCG experience strongly preferred)
• Bachelor’s degree required; advanced degree in education, social services, nonprofit management, or related field preferred
• Demonstrated success leading programs and teams in complex, mission-driven environments
• Demonstrated team leadership, coaching, and staff development experience
• Experience using data and evaluation to improve programs and outcomes
• Knowledge of youth development best practices, facilities management, and safety standards for youth-serving organizations
• Familiarity with BGCA standards, resources, and reporting requirements preferred
• Excellent communication, relationship-building, and collaboration skills
• Ability to balance strategic thinking with hands-on operational leadership services
• Background in trauma-informed care preferred

Responsibilities

• Provide strategic leadership for all programmatic and operational functions, ensuring safe, high-quality, mission-driven services.
• Partner with the CEO and leadership team to develop, implement, and monitor BGCG’s strategic plan.
• Lead, coach, and develop senior staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Establish organizational goals, KPIs, and dashboards to measure program quality, operational effectiveness, member outcomes, and strategic progress.
• Direct the design and delivery of all youth development programs — after-school, teen, workforce development, and family engagement.
• Ensure programs meet BGCA standards and best practices in youth development, academic success, and SEL, with safety embedded in every program area.
• Lead membership outreach efforts to grow enrollment and expand BGCG’s reach into underserved parts of the community.
• Strengthen teen-focused programming to boost engagement, belonging, and retention.
• Use data, member feedback, and evaluation to track program efficacy and set measurable outcomes.
• Oversee facility operations to ensure safe, welcoming, and efficient environments for members and staff.
• Lead recruitment, onboarding, supervision, professional development, and retention of staff.
• Implement performance management systems that promote accountability and learning.
• Foster an inclusive, collaborative, and youth-centered culture aligned with BGCG’s mission and values.
• Develop and manage program and operational budgets in partnership with the finance team.
• Monitor financial performance, staffing, and resource allocation to maximize efficiency while maintaining quality.
• Support organizational sustainability through thoughtful planning and stewardship.
• Ensure compliance with BGCA standards, reporting requirements, and the NDYSO model.
• Leverage BGCA resources to strengthen performance and program quality.
• Represent BGCG within BGCA network and participate in learning opportunities.

Skills

Leadership

Data-driven decision making

Communication

Strategic thinking

Youth development knowledge

Facilities management

Staff development

Trauma-informed care

Education

Bachelor’s degree

Advanced degree in education/ nonprofit management

Job description

Boys & Girls Club of Greenwich (BGCG) seeks a dynamic Chief Operating Officer to drive day-to-day operations and translate strategic vision into high-quality youth programs and welcoming spaces. You will work with the CEO to lead staff, measure outcomes, and ensure safe, engaging experiences for thousands of young people each year.

As a hands-on leader, you will mentor program teams, optimize processes, and use data to guide continuous improvement while cultivating partnerships with families and