Chief Operations Officer

Crandall Associates, Inc.; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

Crandall Associates, Inc. seeks a Chief Operations Officer to strengthen the organization’s operational structure and support expansion into brick-and-mortar retail locations and international markets.

The COO will work closely with the CEO and lead cross-functional efforts with a C-level team, aligning operations with overall strategy, driving accountability via metrics, and building robust governance for growth.

Qualifications

• Proven track record in operations leadership and high performance delivery.
• Experience managing large teams and high sales volumes.
• Familiarity with retail, e-commerce, consumer goods, or manufacturing environments.
• Ability to develop KPI frameworks and strategic plans.

Responsibilities

• Drive accountability with performance metrics and goals across departments.
• Oversee supply chain, including materials, logistics, and fulfillment.
• Manage COGS, forecasting, inventory, vendors, and fulfillment operations.
• Build operational and financial oversight for retail and international expansion.
• Partner with leaders to implement strategy and coach teams for strong culture.

Skills

Operations leadership

Cross-functional leadership

Supply chain management

Forecasting & planning

KPI development

EDI familiarity

Education

Bachelor's degree in business/engineering

Tools

ERP systems

Demand planning software

Job description

The client is seeking a Chief Operations Officer to strengthen and improve the organization’s operational structure and support expansion into brick-and-mortar retail locations and international presence. The COO will collaborate closely with the CEO and lead cross-functional efforts alongside a C-level team, working to align operations with overall company strategy.

Key responsibilities include driving accountability through performance metrics and goals across departments; overseeing the supply chain, including raw materials, components, logistics, and fulfillment; managing cost of goods sold, forecasting, demand planning, inventory, vendor relationships, and fulfillment operations; and building operational and financial oversight frameworks for retail operations and international expansion. The role also includes partnering with departmental leaders to implement company strategy and coaching and mentoring teams to improve performance and maintain positive team culture.

The ideal candidate has a demonstrated track record of developing and leading high-performing teams and delivering strong operational outcomes. Experience in an operations leadership role is expected, typically including success managing organizations with significant sales volume and larger employee teams, as well as exposure to retail, e-commerce, consumer goods, or manufacturing environments where fast growth and responsiveness are important. Additional strengths may include familiarity with large retail relationships, knowledge of electronic data interchange (EDI), strategic planning and KPI development to measure performance, and the ability to delegate effectively while ensuring timely execution.