Chief Operations Architect for Insurance Services

Corgi Insurance; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

Corgi Transportation, a California-based insurer focused on trucking and business auto, is seeking a Vice President of Operations to own the operational execution and build scalable infrastructure. You will translate business priorities into clear processes, accountable teams, and measurable results across policy administration, onboarding, servicing, and controls.

This is a hands-on executive role collaborating with Co-CEOs and leaders in Underwriting, Engineering, Sales, Finance, Compliance,

Qualifications

• Significant experience leading operations at a property and casualty insurer, MGA, or insurance tech company.
• Strong knowledge of commercial insurance operations, including policy administration, billing, and compliance.
• Demonstrated success improving service levels, reducing errors, and increasing capacity through better processes and technology.

Responsibilities

• Oversee daily operations across submissions, binding, policy issuance, endorsements, renewals, cancellations, and reinstatements.
• Build onboarding and servicing for MGAs, wholesalers, and retail brokers; resolve escalations and friction.
• Hire, develop, and manage the operations team; set budgets, staffing plans, and training.
• Translate operational needs into engineering requirements; prioritize improvements and oversee rollout.
• Maintain accurate policy data, billing, premiums, refunds, and filings with Finance/Compliance.
• Create dashboards and weekly cadence to monitor turnaround times, backlogs, and costs; drive corrective actions.

Skills

Operations leadership

Insurance operations

Budgeting

Cross-functional leadership

Process improvement

Tools

Policy administration systems

Job description

Corgi Transportation, a California-based insurer focused on trucking and business auto, is seeking a Vice President of Operations to own the operational execution and build scalable infrastructure. You will translate business priorities into clear processes, accountable teams, and measurable results across policy administration, onboarding, servicing, and controls.

This is a hands-on executive role collaborating with Co-CEOs and leaders in Underwriting, Engineering, Sales, Finance, Compliance,