Chief Operating Officer — Youth Programs & Operations

Boys & Girls Club of Greenwich; Greenwich (CT); Hybrid; USD 130.000 - 150.000; Vollzeit

Zusammenfassung

The Boys & Girls Club of Greenwich (BGCG) seeks a dynamic Chief Operating Officer to lead daily operations and translate strategy into high-impact youth programs and safe, welcoming Club spaces. You will oversee program delivery, staffing, and systems, ensuring access to enriching after-school experiences for thousands of members each year.

You will partner with the CEO and executive team to drive continuous improvement, build strong teams, and foster partnerships with families, schools, and

Qualifikationen

• 7-10 years of progressive senior management experience in youth development, education, or human services organization.
• Bachelor’s degree required; advance degree in education social services, nonprofit management, or related field preferred.
• Demonstrated success leading programs and teams in complex, mission-driven environments.
• Demonstrated team leadership, coaching, and staff development experience.
• Experience using data and evaluation to improve programs and outcomes.
• Knowledge of youth development best practices, facilities management, and safety standards for youth-serving organizations.
• Familiarity with BGCA standards, resources, and reporting requirements preferred.
• Excellent communication, relationship-building, and collaboration skills.
• Ability to balance strategic thinking with hands-on operational leadership services.
• Background in trauma-informed care preferred.

Aufgaben

• Provide strategic leadership for all programmatic and operational functions, ensuring safe, high-quality, mission-driven services.
• Partner with the CEO and leadership team to develop, implement, and monitor BGCG’s strategic plan.
• Lead, coach, and develop senior staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Establish organizational goals, key performance indicators (KPIs), and dashboards to measure program quality, operational effectiveness, member outcomes, and strategic progress.
• Direct the design and delivery of all youth development programs — after-school, teen, workforce development, and family engagement.
• Ensure programs meet Boys & Girls Club of America (BGCA) standards and best practices in youth development, academic success, and social-emotional learning, with safety embedded in every program area.
• Lead membership outreach efforts to grow enrollment and expand BGCG’s reach into underserved parts of the community.
• Strengthen teen-focused programming to boost engagement, belonging, and retention.
• Use data, member feedback, and evaluation to track program efficacy, identify opportunities for innovation, and set measurable outcomes that drive continuous improvement plans for staff.
• Oversee facility operations to ensure safe, welcoming, and efficient environments for members and staff.
• Lead recruitment, onboarding, supervision, professional development, and retention of program and operations staff.
• Implement performance management systems that promote accountability,leadership development, and continuous learning.
• Foster an inclusive, collaborative, and youth-centered culture aligned with BGCG’s mission and values.

Kenntnisse

Senior leadership

Team leadership

Data-driven decisions

Communication skills

Relationship building

Ausbildung

Bachelor's degree

Advanced degree (education/nonprofit management)

Jobbeschreibung

The Boys & Girls Club of Greenwich (BGCG) seeks a dynamic Chief Operating Officer to lead daily operations and translate strategy into high-impact youth programs and safe, welcoming Club spaces. You will oversee program delivery, staffing, and systems, ensuring access to enriching after-school experiences for thousands of members each year.

You will partner with the CEO and executive team to drive continuous improvement, build strong teams, and foster partnerships with families, schools, and