Chief Operating Officer — Human Services Leader

House of Possibilities; North Easton (MA); Presencial; USD 120.000 - 140.000; Jornada completa

Descripción de la vacante

House of Possibilities (HOPe) is seeking a Chief Operating Officer to lead program operations, drive quality, and ensure compliant service delivery for individuals and families served in Massachusetts.

Reporting to the CEO, the COO will shape standards, supervise program leaders, manage multi-site operations, and steward budgets over $5 million while partnering with DDS regulators to promote independence and inclusion.

Formación

• 7–10 years of professional experience in an operational role in human services or nonprofit settings.
• 5+ years of experience leading and managing teams.
• Familiarity with Massachusetts DDS regulations and supports for IDD/ASD populations.
• Experience managing a budget of at least $5 million.

Responsabilidades

• Provide executive oversight for all HOPe programs and services.
• Establish program standards, policies, and best practices across locations.
• Ensure DDS compliance, licensing standards, and incident management.
• Lead continuous quality improvement and outcome measurement.
• Collaborate with the CEO and leadership to align programs with organizational strategy.

Conocimientos

Operational leadership

Team leadership

Regulatory compliance

Budget management

Educación

BA (or higher)

MBA/MPA preferred

Descripción del empleo

House of Possibilities (HOPe) is seeking a Chief Operating Officer to lead program operations, drive quality, and ensure compliant service delivery for individuals and families served in Massachusetts.

Reporting to the CEO, the COO will shape standards, supervise program leaders, manage multi-site operations, and steward budgets over $5 million while partnering with DDS regulators to promote independence and inclusion.