Chief Operations Officer - Mission-Driven Services

House of Possibilities Inc; Daley Corner (MA); On-site; USD 120,000 - 140,000; Full time

Job summary

House of Possibilities (HOPe) in North Easton, MA is seeking a Chief Operating Officer to lead program operations, quality, and regulatory compliance, ensuring person-centered services for individuals with intellectual and developmental disabilities.

Reporting to the CEO, you will set strategic priorities, supervise program leadership, monitor outcomes, and drive continuous improvement across all service locations in Massachusetts.

Qualifications

• 7–10 years in an operational role in human services or nonprofit settings.
• 5+ years leading and managing teams.
• Knowledge of Massachusetts DDS regulations and IDD/ASD supports.
• Experience managing budgets of several million dollars.

Responsibilities

• Provide executive oversight for all HOPe programs and services.
• Establish and maintain program standards, policies, and best practices.
• Support directors, optimize service delivery and performance.
• Monitor quality, outcomes, and member satisfaction with KPIs.
• Lead DDS compliance, audits, and licensing readiness.
• Partner with the CEO to translate strategy into program goals.
• Develop staff in leadership and ensure regulatory compliance.

Skills

Operational leadership

Team leadership

Regulatory compliance

Budget management

Education

Bachelor's degree (BA) or higher

Job description

House of Possibilities (HOPe) in North Easton, MA is seeking a Chief Operating Officer to lead program operations, quality, and regulatory compliance, ensuring person-centered services for individuals with intellectual and developmental disabilities.

Reporting to the CEO, you will set strategic priorities, supervise program leadership, monitor outcomes, and drive continuous improvement across all service locations in Massachusetts.