Chief Operating Officer

HomeRise (formerly Community Housing Partnership); San Francisco (CA); Hybrid; USD 190,000 - 210,000; Full time

Job summary

An established industry player is seeking a Chief Operating Officer to lead their mission-driven organization focused on supportive housing. This pivotal role involves strategic oversight, ensuring high-quality service delivery, and fostering a culture of collaboration and accountability. The COO will work closely with the executive team to implement best practices and drive operational excellence, impacting the lives of over 2,000 residents annually. With a comprehensive benefits package and a commitment to professional development, this position offers a unique opportunity to make a meaningful difference in the community while advancing your career.

Benefits

100% employer-paid healthcare

Dental and vision insurance

403(b) retirement plan with employer match

Paid on-the-job training

Career advancement opportunities

14 paid holidays

Sabbatical leave after 5 years

Employee Assistance Program

PTO with 4 weeks per year

Employee Referral Program

Qualifications

• Minimum of 10 years of leadership experience in nonprofit or housing sectors.
• Strong commitment to social justice and equity practices.

Responsibilities

• Drive organizational goals and operational strategy as COO.
• Ensure compliance with funding and regulatory requirements.

Skills

Leadership

Strategic Planning

Operational Excellence

Budget Management

Housing Operations Knowledge

Communication Skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Business Intelligence Tools

Job description

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Job Description

CHIEF OPERATING OFFICER

Starting Salary Range: $190,000 - $210,000 annually

Who We Are

HomeRise believes that a home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home. We combine a home with the essential support services, including mental health, job training and employment opportunities for those often excluded from the world of work. Combining a home with the full array of employment and other services allows our community to rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we are building a new future for our neighborhoods and the city we love.

HomeRise is a mission-driven organization focused on providing high-quality housing and services that empower individuals to achieve housing stability, well-being, and self-sufficiency. We operate a growing portfolio of supportive housing sites, serving over 2,000 residents annually across multiple locations in San Francisco.

Benefits

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (Director level accrual rate of 4 weeks per year with an additional 5 days of personal time); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, and sabbatical leave after 5 years of service.

Position Overview

The Chief Operating Officer (COO) is a key member of the executive leadership team and is responsible for the strategic oversight and operational excellence of core programs. This role ensures high-quality service delivery, regulatory compliance, and the integration of best practices across Housing Operations and Resident Supportive Services. The COO will collaborate closely with the CEO and other leadership to drive the organizational goals outlined in the strategic plan.

Essential Functions

Organizational Leadership & Strategy

• Serve as a strategic thought partner to the CEO and executive team to drive organizational goals, operational strategy, and performance.
• Provide leadership and direction to Housing Operations and Resident Services departments, ensuring alignment with strategic priorities and operational excellence.
• Oversee department budgets, operational planning, and contract compliance.
• Lead efforts related to growth, including new building transitions, property onboarding, and cross-departmental coordination.
• Ensure compliance with funding, regulatory, and contractual obligations (e.g., HUD, local housing authorities, state agencies).
  
  

Staff Development & Culture

• Foster a culture of collaboration, accountability, and mission alignment across all operational departments.
• Mentor senior department leaders, providing clarity in roles, expectations, and professional development.
• Promote equity, diversity, inclusion, and trauma-informed practices in all service delivery and management.
• Ensure ongoing staff development, recruitment, and retention strategies that align with organizational values.
  
  

Ensure a High-Performance, Value-Centered Culture and Staff

• Drive a high-performance, value-centered culture and staff, measuring success through staff engagement, values knowledge, organizational knowledge, and team meeting assessments.
• Implement culture-deepening initiatives and initiate honest conversations about organizational culture.
• Act as the senior-level advocate for all team members to the CEO and executive team, ensuring that staff voices are heard.
• Identify and implement a compensation philosophy, including systems for annual compensation budgeting and awards.
• Ensure strong internal communication, including quarterly staff town halls to promote annual initiatives.
• Oversee a world-class and efficient Human Resources department that manages risk and compliance, supports talent acquisition, learning and development, performance management, compensation and benefits, HR information systems, and succession management.
• Through the HR Director, oversee management of central facilities, off-site staff workspaces, and administrative services that support staff effectiveness.
  
  

Service Integration & Program Quality

• Ensure seamless integration of housing operations and supportive services.
• Drive the implementation of best practices in supportive housing, such as harm reduction and Housing First principles.
• Monitor and evaluate program quality, resident satisfaction, and service outcomes in collaboration with other departments.
  
  

Compliance & Risk Management

• Oversee adherence to funder and regulatory requirements across housing and services programs.
• Develop and implement operational policies and procedures to ensure organizational efficiency and compliance.
• Lead internal audit and monitoring systems across all departments.
  
  

Deploy Work Planning, Accountability, and Metric Systems

• Establish and maintain quarterly and annual planning processes at the department, COO, and Board levels, creating integrated One-Page Work Plans across the organization.
• Ensure the creation and use of simplified metrics/scorecards and priorities at the department, COO, and Board levels that allow transparent evaluation of progress on strategy and One-Page Work Plans.
• Hold departments and individual staff accountable to these plans, ensuring alignment and progress towards organizational goals.
  
  

One HomeRise – Foster Interdepartmental Team and Communication Systems

• Implement efficient and effective interdepartmental team structures and department processes, ensuring seamless collaboration and communication across all functions.
• Maintain and optimize internal filing systems and information storage, ensuring data is readily accessible and organized.
• Employ an active Business Intelligence research and engagement strategy to regularly assess the effectiveness of HomeRise’s actions, identifying new industry best practices for implementation.
  
  

Advisor and Coach to the CEO and Department Leaders

• Serve as a trusted advisor and collaborative partner to the CEO and other HomeRise leaders. Facilitate creative team meetings and provide written recommendations, reports, procedures, infographics, and other communication tools as needed.
• Provide coaching, vision, and oversight to Resident Services and Housing Operations departments to ensure performance is in line with plans and budgets.
• Collaborate closely with the CFO to ensure a holistic approach to the organization’s financial sustainability and operational excellence.
  
  

External Partnerships & Community Engagement

• Represent HomeRise with government partners, funders, and sector peers to strengthen collaboration and funding opportunities.
• Attend industry conferences and participate in speaker opportunities to enhance HomeRise's visibility and influence within the affordable housing and nonprofit sectors.
• Collaborate with external stakeholders on affordable housing projects, site selection, and funding initiatives.
• Help advocate at the Federal, State, County, and City levels for legal changes beneficial to HomeRise and the affordable housing industry.
  
  

Operational Excellence

• Develop systems to support sustainable growth and improve operational efficiency across departments.
• Ensure effective resource allocation, budget management, and financial oversight to meet operational goals.
• Continuously assess performance metrics to identify opportunities for improvement and cost-saving initiatives.
  
  

SUPERVISORY RESPONSIBILITY

• Three (3) department directors:
• Director of Housing Operations, the Director of Resident Services and the Director of Contracts and Compliance
  

POSITION DETAIL

• Location: San Francisco, CA (Hybrid)
• Status: Full-Time / Exempt
• Schedule: Generally, Monday through Friday, 9 am - 5 pm
• Reports to: Chief Executive Officer (CEO)
• Minimum of 10 years of progressive leadership experience, with at least 5 years in a senior operations or housing role within nonprofit, government, or affordable housing sectors.
• Deep knowledge of permanent supportive housing, Housing First principles, and trauma-informed care.
• Proven experience managing cross-departmental teams, complex budgets, and operational systems.
• Strong communication skills, both written and verbal, and the ability to effectively represent the organization externally.
• Experience working in unionized environments and labor relations is preferred.
• Ability to work within a diverse workplace and environment, strong commitment to social justice.
  
  

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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