Chief Onboarding & Delivery Architect

Confidential Company; Atlanta (GA); On-site; USD 200,000 - 260,000; Full time

Benefits offered by this job

Equity participation

Performance-based incentives

Comprehensive benefits

Job summary

Confidential Company seeks a Vice President of Onboarding to lead client implementation and strengthen how new customers transition onto its platform. You will oversee people, processes, and delivery standards to convert a purchase decision into a successful launch.

The role focuses on building a reliable onboarding organization, setting commitments, and aligning teams with strategy, while working with executives and clients to drive consistent, scalable outcomes as the business grows.

Qualifications

• At least 10 years of relevant experience in software implementation, professional services, customer delivery, or related operations, including substantial leadership responsibility.
• A track record of improving delivery performance through clearer processes and stronger management practices.
• Experience leading complex B2B software implementations with multiple stakeholders, workflows, and technical dependencies.
• Ability to develop managers, strengthen team capabilities, and address performance issues directly.
• Knowledge of resource forecasting, project economics, service delivery metrics, and executive reporting.
• Experience partnering with commercial teams on implementation scope, service agreements, and delivery expectations.

Responsibilities

• Set the direction for the onboarding function and translate company objectives into delivery priorities, staffing plans, and measurable goals.
• Oversee the customer journey from sales transition through launch readiness and handoff to ongoing account support.
• Establish consistent standards for planning, configuration, data conversion, testing, training, and launch approval.
• Define responsibilities for internal teams and clients, including milestones and escalation paths.
• Lead onboarding leaders and develop teams, with clear performance expectations and reviews.
• Work with Sales to validate scope, resources, and commitments before projects begin.
• Provide executive oversight for high-priority engagements and manage delivery risks or client concerns.
• Align technical and client-facing teams on decisions affecting progress, and address recurring product limitations.
• Create reporting on project health, delays, and delivery costs; identify root causes for improvements.
• Apply automation and AI to reduce admin work and improve risk detection.

Skills

Leadership

Strategic thinking

B2B software delivery

Stakeholder management

Team development

Delivery optimization

Education

Bachelor's degree in business, technology, or related discipline

Job description

Confidential Company seeks a Vice President of Onboarding to lead client implementation and strengthen how new customers transition onto its platform. You will oversee people, processes, and delivery standards to convert a purchase decision into a successful launch.

The role focuses on building a reliable onboarding organization, setting commitments, and aligning teams with strategy, while working with executives and clients to drive consistent, scalable outcomes as the business grows.