Chief Mortgage Claims & Recovery Leader

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Disability insurance

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Vice President of Claims to oversee the end-to-end default claims process, focusing on GNMA/GSE guidance and maximum recovery. The role requires directing multi-site teams and ensuring regulatory compliance while driving operational excellence.

The position emphasizes leadership, process optimization, and collaboration across departments to sustain excellent service and risk controls in a high-volume mortgage environment.

Qualifications

• 7+ years of leadership experience.
• 7+ years direct experience managing GSE Claims.
• 7+ years direct experience managing GNMA Claims.

Responsibilities

• Provide leadership to the Claims department and build scalable processes.
• Lead a team to timely and accurate claim filing with maximum recovery.
• Monitor changes impacting claims operations for compliance and readiness.
• Develop strategies to improve timelines, quality, and performance.

Skills

Leadership

GSE Claims

GNMA Claims

MSP/Black Knight

Communication

Job description

CrossCountry Mortgage, LLC is seeking a Vice President of Claims to oversee the end-to-end default claims process, focusing on GNMA/GSE guidance and maximum recovery. The role requires directing multi-site teams and ensuring regulatory compliance while driving operational excellence.

The position emphasizes leadership, process optimization, and collaboration across departments to sustain excellent service and risk controls in a high-volume mortgage environment.