Chief Member Experience & Growth Architect

The Credit Union Connection, LLC.; California, Northern (MO, KY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Rize Federal Credit Union is seeking a transformational executive to own the full lived member lifecycle and bring its Beyond Banking philosophy to life. The CMXO unifies member experience, lending, service delivery and community presence into one relationship-first strategy.

This leader will integrate AI and emerging technology into the member journey, operationalize transformation with clarity and accountability, and drive sustainable growth across all channels and life moments.

Qualifications

• Bachelor’s degree in a related field and at least 12 years of progressive leadership experience, including 7 years leading multiple functions.
• Demonstrated success driving enterprise transformation and improving member experience.
• Credit union experience is strongly preferred.

Responsibilities

• Own the full lived member lifecycle and Beyond Banking strategy.
• Lead AI-enabled member experience, data and core systems integration.
• Unify lending, service delivery, and community presence into one relationship-first strategy.
• Oversee branches, Member Care Center, virtual service, and all member channels.

Skills

Hospitality-grade leadership

Builder of service culture

Cross-functional leader

Strategic AI-enabled design

Education

Bachelor’s degree in a related field

Job description

Rize Federal Credit Union is seeking a transformational executive to own the full lived member lifecycle and bring its Beyond Banking philosophy to life. The CMXO unifies member experience, lending, service delivery and community presence into one relationship-first strategy.

This leader will integrate AI and emerging technology into the member journey, operationalize transformation with clarity and accountability, and drive sustainable growth across all channels and life moments.