Chief Bank Experience Officer: Drive Customer Growth

BritePros Medical Staffing; Milwaukee (WI); On-site; USD 150,000 - 200,000; Full time

Job summary

A boutique talent acquisition firm is seeking a Bank Chief Experience Officer in Milwaukee, WI, to set and execute the bank's experience strategy. The role emphasizes attracting, retaining clients, and ensuring customer satisfaction across services. Ideal candidates have a bachelor's degree, 10+ years in sales and marketing, especially in financial services, with a strong focus on customer experience and service delivery. The position offers a chance to lead and innovate within the bank's strategic frameworks.

Qualifications

• 10+ years of experience in sales management, marketing, and channel development in the financial services industry.
• Proven track record of creating exceptional customer experience across various channels.
• Experience in developing quality service standards and executing successful implementation.

Responsibilities

• Sets strategy for the bank’s experience to ensure service optimization.
• Champions customer experience in decision-making processes.
• Provides strategic oversight and presents to the Board of Directors.

Skills

Sales management experience

Channel development experience

Customer experience creation

Organizational skills

Verbal and written communication skills

Education

Bachelor’s degree in Business or related field

Master’s degree preferred

Job description

A boutique talent acquisition firm is seeking a Bank Chief Experience Officer in Milwaukee, WI, to set and execute the bank's experience strategy. The role emphasizes attracting, retaining clients, and ensuring customer satisfaction across services. Ideal candidates have a bachelor's degree, 10+ years in sales and marketing, especially in financial services, with a strong focus on customer experience and service delivery. The position offers a chance to lead and innovate within the bank's strategic frameworks.