Chief Medical Scribe

Falcon Recruitment; Howell Township (NJ); On-site; USD 65,000 - 75,000; Full time

Job summary

Falcon Recruitment seeks a Medical Scribe Operations Manager to oversee offshore clinical support teams and ensure accurate documentation within client Electronic Health Record systems. You will maintain strong client relationships and drive performance and quality improvements in a healthcare BPO setting.

The role emphasizes clinical background, people management, and a data-driven approach to performance.

Qualifications

• 4+ years of professional experience in a clinical patient-care environment preferred.
• Experience supervising or managing employees.
• Strong understanding of clinical documentation and healthcare workflows.
• Experience with multiple Electronic Health Record (EHR) systems; QuickBase is a plus.

Responsibilities

• Manage and support a team of offshore medical scribes and other clinical support professionals.
• Monitor team performance and ensure documentation is complete, accurate, and timely.
• Ensure patient visit documentation is entered in client EHR systems.
• Conduct regular quality audits and address performance concerns.
• Coach and develop team members to improve quality and productivity.
• Coordinate onboarding and training for new scribes and client accounts.
• Serve as day-to-day point of contact for healthcare clients.

Skills

Leadership

Communication

Analytical skills

Data analysis

EHR knowledge

Operational improvement

People management

Quality assurance

Tools

Microsoft Office

QuickBase

CRM systems

Job description

Our client is a growing healthcare-focused Business Process Outsourcing organization providing clinical and operational support services to healthcare organizations.

They are seeking a Medical Scribe Operations Manager to oversee teams of offshore medical scribes and other clinical support professionals while maintaining strong relationships with healthcare clients.

This is a leadership-focused position for someone with hands‑on experience in a clinical environment who understands medical documentation, electronic health records, and the importance of accuracy in patient care. The Medical Scribe Operations Manager will be responsible for team performance, documentation quality, training, client satisfaction, and the continued development of the medical scribe program.

The ideal candidate combines clinical experience, people management, strong communication skills, and an analytical approach to performance improvement.

Responsibilities

• Manage and support a team of offshore medical scribes and other clinical support professionals
• Monitor team performance and ensure medical scribes consistently produce complete, accurate, and timely documentation
• Ensure patient visit documentation is entered appropriately within client Electronic Health Record systems
• Conduct regular quality audits and identify documentation or performance concerns
• Coach, mentor, and develop team members to improve quality and productivity
• Establish clear expectations and hold team members accountable for performance
• Coordinate onboarding and training for new medical scribes and client accounts
• Serve as a day‑to‑day point of contact for assigned healthcare clients
• Build strong working relationships with physicians, clinical leaders, administrators, and other healthcare stakeholders
• Communicate with healthcare professionals to clarify information and help ensure accurate documentation
• Monitor client satisfaction, service utilization, team productivity, and account health
• Use performance metrics and data analytics to identify trends, risks, or areas requiring additional support
• Address client concerns proactively and coordinate internal resources to drive timely resolution
• Participate in regular client checkpoints, performance discussions, and strategic business reviews
• Identify opportunities to improve workflows, documentation quality, training, and overall service delivery
• Partner with operations, training, leadership, and other internal teams to support client needs
• Assist with client retention and identify opportunities to expand existing service relationships
• Help develop processes and best practices that improve the medical scribe program as the organization grows

Qualifications

• 4+ years of professional experience in a clinical patient-care environment preferred
• Previous experience as a Medical Scribe, Medical Office Manager, Practice Manager, Clinical Coordinator, or similar healthcare professional strongly preferred
• Prior experience supervising or managing employees
• Strong understanding of clinical documentation and healthcare workflows
• Experience working with multiple Electronic Health Record (EHR) systems
• Experience communicating directly with physicians and other healthcare professionals
• Strong leadership and employee development skills
• Ability to review work for accuracy, identify performance issues, and provide constructive feedback
• Strong analytical and problem‑solving skills
• Ability to interpret performance metrics and use data to drive operational improvements
• Excellent written and verbal communication skills
• Strong presentation and client‑facing communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Demonstrated sense of ownership and ability to drive issues through resolution
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Experience with CRM systems; QuickBase experience is a plus
• Healthcare BPO experience is preferred but not required
• Ability to work full‑time in‑office in Howell, NJ

Ideal Background

This role may be particularly well suited for someone who has progressed beyond an individual clinical support position and is ready to take on broader responsibility for people, performance, quality, and client relationships.

Relevant backgrounds may include:

• Medical Scribe Lead or Supervisor
• Medical Scribe Manager
• Medical Office Manager
• Clinical Operations Supervisor
• Clinical Documentation Supervisor
• Other clinical professionals with direct supervisory experience

What We're Looking For

The strongest candidate will be someone who can lead people while still understanding the details of the work being performed.

This person should be comfortable reviewing documentation quality, coaching employees, communicating with physicians and healthcare leaders, analyzing performance data, and stepping in quickly when a client or team member needs support.

The position requires a bias for action, strong ownership, and a continuous‑improvement mindset. Rather than simply identifying a problem, the Medical Scribe Operations Manager will be expected to determine the next steps, coordinate the appropriate resources, and follow through until the issue is resolved.

Compensation

This position offers a base salary of $65,000-$75,000, depending on experience and qualifications.