Chief IT Operations & Platform Reliability

Grocery Outlet; Emeryville (CA); On-site; USD 220,000 - 250,000; Full time

Benefits offered by this job

Annual Bonus Program

Equity

401(k) Profit Sharing

Medical, Dental, Vision & More

Job summary

Grocery Outlet is seeking a VP of IT Operations to lead the strategy and delivery of IT services across its stores and corporate teams. The successful candidate will define a 3–5 year vision, oversee IT infrastructure and service management, and manage both operational and financial performance.

A strong background in retail technology, 10+ years in IT infrastructure, and proven leadership skills are essential. This role offers a competitive salary and comprehensive benefits including a bonus program, equity, and 401(k) profit sharing.

Qualifications

• 10+ years in IT infrastructure, service delivery, or enterprise operations.
• 5+ years in senior leadership roles with strategic and operational accountability.
• Hands-on operations leader with customer-focused service delivery.

Responsibilities

• Lead the strategy, delivery, and improvement of IT operations.
• Define a 3–5 year vision for IT operations aligned with goals.
• Build and develop a high-performing team across IT functions.

Skills

IT infrastructure

Service delivery

Operational accountability

Retail technology experience

Cloud operations

Team building

Education

Bachelor’s degree or equivalent

Advanced degree or MBA preferred

Job description

Grocery Outlet is seeking a VP of IT Operations to lead the strategy and delivery of IT services across its stores and corporate teams. The successful candidate will define a 3–5 year vision, oversee IT infrastructure and service management, and manage both operational and financial performance.

A strong background in retail technology, 10+ years in IT infrastructure, and proven leadership skills are essential. This role offers a competitive salary and comprehensive benefits including a bonus program, equity, and 401(k) profit sharing.